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Authored by: Support.com Tech Pro Team
Don't forget to mark steps complete as you go through GPs.
Don't forget to ask the guest how they heard about us and document it in the Session Properties.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Is this an initial setup or helping the guest with a setup that they already started?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Have the guest press the power button. It is located towards the bottom of one of the headphones.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Will the guest be pairing this with an iOS device or an Android device?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
1. Have the guest press the pairing button on their headphones. It is located in the center of the Beats symbol on one of the headphones.
2. Go to Settings -> Bluetooth
3. Move the Bluetooth slider to On, if it's not on already.
4. Tap the Beats headphones in the list of available Bluetooth devices to connect.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
If the guest requesting further assistance with features, functionality and getting to know the device?
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Take this opportunity to inform the guest that Target has a large inventory of IoT devices and can be a one-stop shop for the modern connected home!
Don't forget to mark steps complete as you go through GPs.
Disposition the Session
1. Ask the guest if they would like to participate in a survey for the service they received.
If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.
2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.
3. Click Done in the left pane
4. Click Close at the top of this session window.
A. Resolved: All calls where a service or path to a resolution was provided.
B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back
Here's how to troubleshoot the Bluetooth connection between your Beats product and your iPhone, iPad, iPod touch, Mac, or other device.
Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.
On your iOS device, go to Settings > Bluetooth and select your Beats.
On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes.
On your PC, go to the sound settings and select your Beats as the playback/recording device.
Reset your headphones, reset your earphones, or reset your speakers. Then pair your Beats product with your device again.
If you hear distorted sound, learn how to troubleshoot audio issues with your Beats speakers or with your Beats headphones or earphones.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
Published Date: December 15, 2020
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Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Please refer the guest to Apple support at 1-800-275-2273. They are open 5:00 AM to 8:00 PM PST / 7 days a week.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
1. Have the guest press the pairing button on their headphones. It is located in the center of the Beats symbol on one of the headphones.
2. Go to Settings -> Wireless & Networks -> Bluetooth settings.
3. Check the box next to Bluetooth to turn Bluetooth on, if it's not on already.
4. Tap the Beats headphones in the list of available Bluetooth devices to connect.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In an effort to avoid walking the guest through repeated steps, ask them what they have done so far and where things went wrong.
Don't forget to mark steps complete as you go through GPs.
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