Bose Soundbar Setup

Authored by: Support.com Tech Pro Team

1. BTV: What's in the Box

The item should have come with the following:

If the Guest would like to use HDMI ARC they will need to provide their own cable. Use that as a VIBE moment!

Here's how the remote functions:

2. BTV: Optical Setup

The product came with an optical cable the Guest can use - they plug one end into here (push firmly until it clicks):

The other end goes into a similar port on the TV - there will be a slight glow around the edges of the port and it will look something like this: 

3. Bose VIBE

Better cables or a subwoofer with a 3.5mm connector would work for this


Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

4. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

5. BTV: HDMI

In order for this to work, the Guest's TV must have an HDMI Audio Return Channel (ARC) port and they must have their own HDMI cable. The port looks like this:

Have the Guest simply connect an HDMI cable between the soundbar and the TV.

6. BTV: BT

Have the Guest press the Bluetooth button on the remote to put the soundbar into pairing mode:

Have the Guest go to their Bluetooth connections on the device they wish to connect and select the soundbar. Please note the manual does not specifically mention TVs though this should work. The soundbar can store up to 8 different device connections.

7. BTV: Other Connections

Please scroll down for all instructions