Dealing with Firmware Update Issues On Your Asus Router

Authored by: Support.com Tech Pro Team

Managing Firmware Update Issues for Asus Routers

Managing firmware update issues for Asus routers is essential to ensure your router's security, stability, and performance. Firmware updates often contain bug fixes, security enhancements, and new features. Here's a step-by-step guide on how to manage firmware update issues for Asus routers:

1. Check for Firmware Updates:

Open a web browser on a computer connected to your Asus router.

Enter the router's IP address in the address bar (usually http://192.168.1.1 or http://192.168.0.1) and press Enter.

Log in with your router's admin credentials.

2. Locate Firmware Update Section:

Once logged in, navigate to the "Advanced Settings" or "Administration" section.

Look for a subsection like "Firmware Update," "Router Update," or "System Firmware."

3. Check Current Firmware Version:

Find and check the current firmware version of your router. This information is typically displayed on the same page.

4. Check for Firmware Updates:

Click on the "Check for Updates" or "Check Now" button. The router will connect to Asus's servers to search for available firmware updates.

5. Download the Firmware Update:

If an update is available, download it to your computer. Make sure to save it in a location you can easily access later.

6. Backup Router Settings:

Before proceeding with the firmware update, it's a good practice to back up your router's current settings. Look for an option to export or save the current configuration. This way, you can restore your settings if anything goes wrong during the update.

7. Perform the Firmware Update:

In the router's web interface, navigate to the "Firmware Update" section again.

There should be an option to upload the firmware file you downloaded earlier.

Select the file and click "Upload" or "Apply."

8. Wait for the Update to Complete:

The router will now start the firmware update process. This may take several minutes, and the router may reboot during the process. Do not interrupt this process.

9. Factory Reset (If Necessary):

If you encounter issues after the firmware update, such as connectivity problems or instability, you may need to perform a factory reset.

To reset your router to factory settings, usually, there is a small reset button on the router's back or bottom. Use a paperclip or a pin to press and hold the reset button for about 10 seconds. The router will reboot to its default settings.

10. Reconfigure Router Settings:

After a successful firmware update or factory reset, log in to your router's web interface again.

Restore your saved settings if you backed them up earlier.

Reconfigure your Wi-Fi network name (SSID) and password, port forwarding rules, and any other custom settings.

11. Monitor Router Performance:

After updating the firmware and reconfiguring your router, monitor its performance for a few days to ensure that the update resolved any previous issues and that there are no new problems.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction: Router Firmware Upgrade Issues

If your router is not functioning well after a firmware upgrade, you can restore its factory settings. This will replace any user-defined settings with factory defaults.

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

2. Asus Router: Factory Reset

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

To perform a factory reset, please follow the steps below:

  1. Disconnect all cables from the router except the power cord
  2. Ensure that your router is on.
  3. Locate the reset button on the router, usually found on the back of the router in a pin sized hole between two triangles.
Router rear reset button.
  1. Use a paper clip to press and hold the reset button for 10 to 15 seconds until all the lights on the router flash, then release.
  2. Release the button and allow the router to restart with the default factory settings.
  3. The factory default settings should now be restored. Log back into your router to begin re-configuring the device.

The default credentials are:

  • Username: admin
  • Password: admin