Fitbit Charge 4 Setup

Authored by: Support.com Tech Pro Team

1. Charge 4: What's in the Box?

2. Charge 4: Charge It

Generally speaking, Fitbits come with just enough juice to get it going so you do not have to charge it before setting it up. However, in the event that the Fitbit is too weak to get going, here's how to charge it:

The pins on the charger need to be perfectly aligned with the charging ports on the Fitbit. It takes about 2 hours to fully charge the device. Setup CAN be completed while the Fitbit is charging.

3. Charge 4: Existing Account

Have the open and log into the Fitbit app and tap the Today button:

Next tap the profile picture:

Then 'Setup a Device' - have the Guest follow the on screen instructions.

4. Charge 4: How to Wear It

5. Charge 4: Setup TS

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7248068714192536883

true

Search Help Center

true

false

6. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

7. Charge 4: Needs Account

Upon installation of the app, advise Guest to tap Join Fitbit (I apologize for the pixels):

Instruct the Guest to follow the on screen instructions to create their Fitbit account. If the Guest seems lost, you can use SeeSupport to see what's happening on their screen

8. Link to Missing Pieces

Please run the Missing Pieces GP linked below:

Launch Product Missing Pieces