Fitbit Inspire HR Setup

Authored by: Support.com Tech Pro Team

1. Inspire: What's in the Box?

Here's what the Guest will need to get started:

2. Inspire HR: Charge It

The Guest's best bet in charging the Fitbit Inspire is to plug the provided charging cable into a USB port on a computer/laptop or UL certified usb charger. The Fitbit Inspire is not capable of fast charging so it is recommended to use a lower amp wall charger to extend battery health. Charging can take up to 2 hours.

All the Guest needs to do is make sure the contacts are lined up and gently press the device into place:

3. Clone of Inspire: Before Getting Started

The Guest will have the best experience using the Fitbit in conjunction with a phone or tablet updated to the latest version of iOS or Android operating systems but setup through a Windows 10 PC is also possible. However, text messaging and other notifications may not be available.

4. Clone of Inspire: Account Creation

Have the Guest open the Fitbit app.

Then have them click the 'Today' icon (looks like

), then their profile, then Set Up a Device

5. Fitbit VIBE

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

6. Disposition

Disposition the Session

1. Ask the guest if they would like to participate in a survey for the service they received.

If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.

2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.

3. Click Done in the left pane

4. Click Close at the top of this session window.

A. Resolved: All calls where a service or path to a resolution was provided.

B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back

7. Inspire: Restart and Try Again

Once the tracker is restarted, have the Guest attempt to add the tracker to their Fitbit account again.

8. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

9. Clone of Inspire: Account Creation (Windows)

Have the Guest open the Fitbit app.

Then have them click the 'Today' icon (looks like

), then their profile, then Set Up a Device

10. Inspire: Before Getting Started

Before getting started, it's important to tell the Guest that they must set up a free account with Fitbit and create a profile there. Fitbit will ask for some personal details such as height, weight, age, etc. These details are NOT visible to other Fitbit users but first name, last name initial and profile picture are visible by default.

11. Inspire: Account Creation

Have the Guest download and install the Fitbit app from either the Play store or the Apple app store.

Once downloaded and opened, have the Guest tap 'Join Fitbit' and fill out the information it asks for. The Guest must be as accurate as possible in order to get the best experience. Once those questions are answered, the Guest must follow the on-screen instructions to link their Inspire to their Fitbit account.

12. Inspire: Account Creation (Windows)

Have the Guest download the Fitbit app from the Microsoft store.

Once downloaded and opened, have the Guest click 'Join Fitbit' and fill out the information it asks for. The Guest must be as accurate as possible in order to get the best experience. Once those questions are answered, the Guest must follow the on-screen instructions to link their Inspire to their Fitbit account.

13. Missing Pieces Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the Guest is stating that the product did not come with all the pieces, please advise them to take it back to the store with their receipt. If the product was purchased online, WARM TRANSFER the Guest to the Target.com Website/Online Order Experience department at 800-591-3869.

Don't forget to mark steps complete as you go through GPs.