We all rely on our web browsers to get us through the day, so serious problems with your browser of choice can have a serious impact on your productivity, peace of mind, or even less important things like Netflix binge watches. This guide will take you through troubleshooting steps to get Microsoft Edge working properly on your machine.
2. Restart Your PC
Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.
Using the Mouse
Select the Start menu.
By default it is in the lower left corner of your screen.
Select Power, then select Restart.
Using the Keyboard
Press the Windows and X keys at the same time. This minimizes any open windows you may have.
Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
Select Restart, then OK.
3. Test Site
Open Microsoft Edge, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
4. Clear Browser History
Click on Edge icon to open.
Click on the three dots in the upper right hand corner.
Click on Settings.
Click on Choose what to clear. It is under Clear browsing data.
Make sure the first four checkboxes are checked. Then click Clear.
When complete, the message All clear! will be displayed.
5. Quit and Restart
Quitting and restarting Microsoft Edge can often solve a lot of problems.
Select the X in the top-right corner.
Click on Edge icon to reopen.
6. Test Site
Open Microsoft Edge, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
7. Disable Extensions
Extensions provide extra features to Microsoft Edge. Sometimes, these Extensions are not coded well, break after an update, or because they change the way Microsoft Edge works in a malicious way to show you advertisements.
Disabling Extensions can help resolve these problems.
It is recommended to disable all Extensions. Then enable your wanted extensions one by one, testing each time to find the extension that's causing problems.
Open Microsoft Edge, select the menu in the top-right corner, and select Extensions.
Set the slider to Off for every extension you have installed.
Everything listed below "Suggested" aren't installed and can be ignored for this step.
8. Test Site
Open Microsoft Edge, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
9. Enable Extensions One By One
One of the Extensions being used in Microsoft Edge is causing problems.
You can use Microsoft Edge with extensions disabled, it will function perfectly fine.
If you wish, return to Extensions and enable each extension one by one, testing after each, to determine which one is causing you problems, then remove just that extension.
Click on the three dots in the upper right hand corner.
Click on Extensions.
Slide the slider to on, to enable a single extension. Then test Microsoft Edge again.
Repeat these steps till Microsoft Edge no longer works to find the Extension giving you problems, then remove that extension.
For the problem extension, select the gear icon.
Select the Uninstall button near the bottom.
You will be prompted if you're sure you wish to remove it, select OK.
If you get a new tab after the removal, you can close the tab by clicking the X.
10. Uninstall Check
Our next step is to re-install Microsoft Edge.
In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process.
Any history, frequently used pages, cookies, and Extensions will be lost.
11. Re-install
Select the (1) Start menu, then type (2) powershell. Windows PowerShell will appear in the search results list. Right-click on PowerShell, and click on (3) Run as administrator. If Windows User Account Control prompt appears, click Yes.
In PowerShell, type in exactly what is displayed in the following note:
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