How to Avoid Online Tech Support Scams

Authored by: Support.com Tech Pro Team

Avoiding Tech Support Scams

Everything You Need to Know About Tech Support Scams

Online tech support scams have gained prevalence over the past several years and involve fraudulent individuals or groups posing as legitimate tech support representatives or companies. They target unsuspecting individuals, often through unsolicited phone calls, pop-up messages, or emails, and try to convince them that their computer or device has a problem that requires immediate attention. These scams aim to extract money from victims or gain access to their personal information for malicious purposes.

Tech Support Scams Are Bad For Many Reasons

• Financial Loss Due to Tech Support Scams

Victims of online tech support scams may be tricked into paying for unnecessary services, software, or repairs. Scammers often use fear tactics to pressure individuals into making immediate payments, resulting in financial loss.

• Identity Theft Due to Tech Support Scams

Scammers may try to gain access to personal information, such as bank account details, credit card information, or social security numbers, under the guise of providing tech support. This information can be used for identity theft, leading to significant financial and personal consequences.

• Unauthorized Access Due to Tech Support Scams

In some cases, scammers may request remote access to victims' computers, claiming to fix issues. However, this allows them to install malware, steal sensitive data, or hijack the device for malicious activities.

To avoid falling victim to online tech support scams, here are some essential precautions:

Avoiding Tech Support Scams

• Stay Skeptical of Unsolicited Tech Support

Treat unsolicited tech support offers with skepticism, especially if they claim to have detected issues on your device without prior notification from you. Legitimate tech support companies generally do not contact individuals without prior consent or a pre-existing customer relationship.

• Verify Legitimacy of Online Tech Support Providers

If you receive a call or message from someone claiming to be from a tech support company, do not provide any personal information or grant remote access immediately. Take time to research and verify the legitimacy of the company by checking their website, customer reviews, and contact information independently. When in doubt, you can always count on Support.Com for legitimate and knowledgeable support.

• Beware of Tech Support Pop-Ups

Be cautious of pop-up messages claiming that your computer has a virus or other problems. Avoid clicking on any links or downloading software from such pop-ups, as they are often used to deceive and gain control of your device. 

• Contact Legitimate Online Tech Support Channels

If you have concerns about your device's security or performance, you should contact us at Support.com, or contact the official customer support channels of the manufacturer or software provider directly. Use verified contact information from their official website or packaging to ensure you are reaching the correct support team.

• Use Security Software

Install reputable antivirus and anti-malware software on your devices and keep them updated. These programs can help detect and prevent potential scams and protect your system from malware.

• Educate Yourself 

Stay informed about common scam techniques and the latest trends in online fraud. Be cautious when sharing personal information online and educate yourself on best practices for online security.

By remaining vigilant, verifying the legitimacy of tech support offers, and taking necessary precautions, you can significantly reduce the risk of falling victim to online tech support scams.