How to Connect Nest Hello Video Doorbell to WiFi

Authored by: Support.com Tech Pro Team

1. Credentials

In order to connect to a wireless network, you must have the required credentials. These are:

Wireless Network Name (SSID)
Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers/gateways have a label with the default credentials. If the credentials aren't there, look in the devices documentation.

Default Wi-Fi credentials highlighted on router/gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

2. Connect to Wi-Fi

Open the Nest app.

Select Add to add your Video Doorbell.

Locate the QR code on the back of your Nest Doorbell, and point your device's camera at it to scan.

If The Code Won't Scan
Look below the QR code for a 6-Digit Code.

Select Continue without Scanning on the app.

Scan code with Continue Without Scanning highlighted.

Enter the 6 digit code.

Enter 6-digit Code with code entry highlighted.

Re-attach the Hello Video Doorbell to your home.
Confirm the ring around the button turns blue, then select Yes, it's blue in the app.

Doorbell reconnected with Yes it's blue highlighted.

Select where you have setup your camera.

Your Camera will connect to the same Wi-Fi Network as your phone or tablet.

Enter the password for your Wi-Fi network.

Your Doorbell should now be connected.

3. Check Other Devices

To help troubleshoot the problem we should check if other devices can connect to the wireless network.

4. Check Environment

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

5. Power cycle

If you haven't already, please try power cycling the device you're working with. To do so, simply turn it off, wait 30 seconds and turn it back on again.

6. Incompatible Routers

Although Nest products are compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Nest products, it's because it lacks support for the network protocols that Nest products use to operate.

The tables below cover networking equipment that is incompatible with your Nest products. Be aware that the majority of this list is made up of older networking equipment, but may still exist as part of a home network.

We try to keep this list up-to-date, but it is only indicative. If your router is on this list, you will have to replace your router with a more recent product.

Nest CameraRouter ManufacturerRouter ModelBTHome Hub 3NetgearOrbi WiFi System (RBK50) AC3000Orbi WiFi System (RBK40) AC2200Orbi WiFi System (RBK30) AC2200Nest ThermostatsRouter ManufacturerRouter Model2Wire3800HGV-BActiontecM1424WR Rev. EBelkinF9K1001F9K1002F5D8230-4F5D8233-4BTBusiness Hub 3Home Hub 3Cisco / LinksysWRT110E1200WRT160NWRT320NWRT54GWRT54G2WRT54GLWRK54GD-LinkDAP2553DI-524NetgearDGN1000WNDR3300WNDR3400WNDR3700WNDR3800WNDR4000WNR2000WNR3500LWNDAP360WPN824v3uBeeDDW365Nest ProtectRouter ManufacturerRouter ModelAsusRT-N10RT-N66UWL-330NCiscoWRT100WRT110WRT160N V3WRVS4400N V2D-LinkDAP-1360DIR-605LDIR-625-2DIR-636LDIR-651EncoreENHWI-AN3EngeniusESR7750HawkingHWRN2NetgearJNR3210WNR834BVMDG490PlanexCQW-MR500SapidoGR-1733Westell7500Zuni DigitalZGR304FZR301FZyXELWAP3205NBG4615Nest SecureRouter ManufacturerRouter ModelArris / XfinityTG862G

7. What's next?

8. Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

In general, in most homes, you can be up to 30 feet from your router for a decent connection.
From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

9. What's next?

10. Relocate Router Check

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

11. Router Relocation

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.

12. Range Extender

If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.