How-To Enable FaceTime Live Photos

Authored by: Support.com Tech Pro Team

Troubleshooting Issues With FaceTime Live Photos

Enabling and troubleshooting FaceTime Live Photos can enhance your FaceTime experience by capturing special moments during video calls. Here's a step-by-step guide on how to enable and troubleshoot various issues related to FaceTime Live Photos:

Enabling FaceTime Live Photos

Open the "Settings" app on your iOS device (iPhone or iPad).

Scroll down and tap on "FaceTime."

Find the "FaceTime Live Photos" option and toggle it ON (the switch will turn green).

Once enabled, FaceTime will automatically capture Live Photos during video calls when you receive them.

Troubleshooting FaceTime Live Photos

If you encounter issues with FaceTime Live Photos, try the following troubleshooting steps:

Check Compatibility

Ensure that your iOS device supports FaceTime Live Photos. Live Photos are available on iPhone 6s and later, iPad Pro, and newer models.

Enable Live Photos in Camera

Make sure Live Photos are enabled in your Camera app. Open the Camera app, and check if the Live Photos icon (a circle in the upper center of the screen) is highlighted. If not, tap the icon to enable Live Photos.

Update iOS

Ensure that your iOS device is running the latest version of iOS. Updates often include bug fixes and improvements for various features, including FaceTime Live Photos.

Enable iCloud Photo Library

If you want to save FaceTime Live Photos to your Photos app, make sure iCloud Photo Library is enabled. Go to "Settings" > "Photos" and toggle on "iCloud Photos."

Check Storage Space

Ensure you have sufficient storage space on your device to capture Live Photos. If your device is running low on storage, Live Photos may not be captured properly.

Restart FaceTime and Device

Close the FaceTime app and restart it. If you're still facing issues, try restarting your iOS device to clear any temporary glitches.

Check FaceTime Settings

Double-check that FaceTime Live Photos are enabled in the FaceTime settings. Go to "Settings" > "FaceTime" and ensure "FaceTime Live Photos" is toggled ON.

Check Network Connection

FaceTime Live Photos may not work correctly if you have a poor or unstable internet connection. Ensure you have a stable Wi-Fi or cellular data connection.

Contact Support.Com

If the problem persists, consider reaching out to Support.Com for further assistance. They can help diagnose specific issues with your device or the FaceTime service.

By following these steps, you can enable FaceTime Live Photos and troubleshoot any issues that may arise during video calls. Remember to always respect the privacy and consent of the person on the other end of the FaceTime call before capturing Live Photos.