How to Factory Reset a C by GE Smart Light

Authored by: Support.com Tech Pro Team

1. Introduction

You can reset a C by GE Smart Bulb to its factory default state if it's no longer working as intended and you've exhausted all troubleshooting options, or if you plan on selling it or giving it away. This guide will take you through that process.

Tools You'll Need:

• No extra tools are needed.

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Supplies You'll Need:

• No extra supplies are needed.

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Before You Begin:

You must have the C by GE app installed

• How to Install the C by GE App

2. Reset Smart Bulb

If the update still failed to apply successfully, your smart light must be fully reset. In order to reset your smart light, it must be turned on and off multiple times in sequence. The specific number of times this must be done and the number of seconds the smart bulb must be turned on or off for can vary. Thankfully, the C by GE app will provide this information as the factory reset process is performed.

To begin the reset process, have your mobile device with the C by GE app handy, and be near the power switch that controls the problematic smart light.

On the Power Switch

1. Turn off the main power to the smart bulb for at least 5 seconds.
   

On Your Mobile Device

2. Launch the C by GE app on your phone or tablet.
   

2. Tap Settings at the bottom.
   

2. Tap Support.
   

2. Tap Factory Reset.
   

2. Then tap C by GE Lights.
   

2. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

On the Power Switch

8. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
   

8. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.
9. Now that the smart light has been reset, it is ready to attempt the update process again.
   If the reset did not complete successfully, repeat this process until the reset is successful.