How to Factory Reset an eero Pro Router

Authored by: Support.com Tech Pro Team

Factory Resetting an eero Pro Router

Factory resetting your eero Pro router can help resolve issues and restore default settings. Here’s how to do it:

1. Locate the Reset Button:
   • Find the reset button on the back of your eero Pro router. It is a small, recessed button.
2. Press and Hold the Reset Button:
   • Use a paperclip or a similar tool to press and hold the reset button.
   • Hold the button for about 15 seconds until the LED light starts flashing yellow.
3. Wait for the Reset to Complete:
   • Release the reset button and wait for the router to reset and reboot. This may take a few minutes.
4. Reconfigure the Router:
   • Open the eero app on your smartphone.
   • Follow the prompts to set up the router again, including connecting to your network and configuring settings.
5. Test the Connection:
   • Ensure all devices are connected and functioning correctly.
6. Update Firmware:
   • Check for firmware updates in the eero app and install any available updates.
7. Reconnect to Smart Home Devices:
   • Reconnect any smart home devices that were previously connected to the eero network.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction

As with all routers, resetting your Eero devices can be a useful troubleshooting step. If you do need to reset your Eero, this guide will demonstrate how to do so using the Eero app, or by using your device's reset button.

Before You Begin:

• Make sure your Eero Pro has been powered on for at least 45 seconds.

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

2. Factory Reset

There are two ways to factory reset your Eero Pro Router. You can choose whichever is more applicable to your situation from the drop down menus below.

Factory Reset using the App:

1. From the home screen, press Menu.
   

1. Select Network Settings.
   

1. Scroll down to the bottom and select Advanced Settings.
   

1. Scroll down to the bottom again and select Delete Your Network.
   

1. Doing this will bring up another page. Read the warnings on your app, then press Delete Network at the bottom to continue.
   

1. A popup will appear, confirming your selection. Press Delete Network again to finalize.
   

1. You have successfully factory reset your router. If you would like, you can set up your router again from the app.

Factory Reset from the Router

1.  To factory reset from the router, you will need a paperclip. Go to your router, and look at the back. There will be a small reset hole on the left.
   

1. Push the button with the paperclip for 15 seconds until the LED flashes red.
2. You have successfully factory reset your router. If you would like, you can set up your router again from the app.