How to factory reset Arlo SmartHub or Base Station

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will help you on how to factory reset Arlo SmartHub or Base Station

2. Setting

Choose between Factory reset or Re-add and set up

3. Factory reset

1. Use a pen or straightened paperclip to press and hold the Reset button on the back of the Base Station or SmartHub for about 10 seconds. 
2. Release the Reset button. 
   After the reset is complete, the LED on the front of the Base Station flashes amber. When the LED stops flashing amber, your Base Station reboots.
3. Remove the Base Station or SmartHub from the account to prevent potential problems:
4. Launch the Arlo app or log in to your Arlo account at arlo.com.
5. Tap or click Settings > My Devices and select the device that you want to remove.
6. Scroll to the bottom of the page and tap or click Remove Device.
7. Tap or click Yes to confirm you want to remove the device.
8. Follow the steps below to re-add and set up your Base Station or SmartHub

4. Re-add and set up

1. Launch the Arlo app or log in to your Arlo account at arlo.com.   
2. On the Devices page, tap Add New Device.  
3. Select Base Station/Hub. 
4. Follow the prompts to reconnect your Base Station or SmartHub to your Arlo account.  
5. Use the Arlo app to add and set up the rest of your Arlo devices