How to Factory Reset Your Amazon Echo Show

Authored by: Support.com Tech Pro Team‍

Factory Resetting Your Amazon Echo Show

Performing a factory reset on your Amazon Echo Show can resolve issues and prepare it for a new user. Follow these detailed steps:

1. Access Settings:
   • Swipe down from the top of the Echo Show screen to open the quick settings menu.
   • Tap on the “Settings” gear icon.
2. Navigate to Device Options:
   • Scroll down in the Settings menu and select “Device Options.”
3. Select Reset to Factory Defaults:
   • Choose “Reset to Factory Defaults” from the Device Options menu.
   • Confirm your selection to begin the reset process.
4. Wait for the Reset:
   • The Echo Show will restart and begin the factory reset process.
   • This may take a few minutes. The screen will show progress and finally display the initial setup screen once completed.
5. Set Up Again:
   • Follow the on-screen prompts to reconnect to Wi-Fi and re-register your device with your Amazon account.
   • Customize your device settings and preferences as needed.
6. Alternative Method Using Command:
   • You can also reset the Echo Show using a voice command. Simply say, “Alexa, factory reset.”
   • Follow the prompts on the screen to confirm and complete the reset process.
7. Soft Reset Option:
   • If you encounter issues with the device not responding, you can try a soft reset by pressing and holding the mute and volume down buttons simultaneously for about 15 seconds until the Amazon logo appears on the screen.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction: Amazon Echo Show: Factory Reset

If your Amazon Echo device is unresponsive or you want to give it to someone else, you can reset it to factory defaults.

2. Amazon Echo Show: Factory Reset

If you're having trouble with your Echo Show, restart your device first to see if it resolves your problem.

To restart your Echo Show follow these steps:

1. Unplug the power adapter from the back of the device or from the wall outlet.
2. Then plug the power adapter back in.

Resetting the device to factory defaults will erase all your personal information and settings on it.

If you still want to proceed, do the following:

1. Just say "Alexa, go to settings" or swipe down from the top side of the screen.
   

1. Select Settings.
   

1. Scroll down and go to Device Options.
   

1. Then tap on Reset to Factory Defaults.
   

1. Tap Reset to confirm you want to proceed.