How to Factory Reset Your ecobee Smart Thermostat

Authored by: Support.com Tech Pro Team

Factory Resetting Your ecobee Smart Thermostat

Resetting your ecobee Smart Thermostat to factory settings can resolve issues and prepare the device for a new user. Here’s a comprehensive guide:

1. Access the Main Menu:
   • Tap the menu icon (three horizontal lines) on the thermostat screen to open the main menu.
2. Navigate to Settings:
   • Scroll down and select “Settings.”
3. Choose Reset:
   • In the Settings menu, select “Reset.”
4. Select All Settings:
   • Choose “Reset All” to factory reset your ecobee thermostat. This will erase all custom settings, schedules, and preferences.
5. Confirm Reset:
   • Confirm your decision by selecting “Yes” or “Confirm.” The thermostat will begin the reset process.
6. Wait for Reset:
   • The reset process may take a few minutes. The thermostat will reboot and display the initial setup screen once completed.
7. Set Up Thermostat:
   • Follow the on-screen instructions to set up your ecobee thermostat again, including connecting to Wi-Fi and configuring preferences.
8. Verify Functionality:
   • Test the thermostat by adjusting the temperature and ensuring it responds correctly.

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If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction: Factory Reset Your ecobee Thermostat

If you are troubleshooting your ecobee Smart Thermostat, or are a new homeowner who has just moved into a home with an existing ecobee device, it may be necessary to perform a factory reset to get you through the initial setup process again.

This guide will take you through that process.

2. ecobee: Factory Reset

Resetting your ecobee device to factory defaults will erase all saved settings and preferences, and removes any registration information your device has stored.

1. From the Home screen, press Menu.
   

1. Then select Settings.
   

1. Go to Reset.
   

1. Choose Reset All Settings then confirm your selection by pressing Yes.
   
2. Choose the reset option that suits your needs:
   
3. Reset All Settings: Resets the Smart Si thermostat back to its default factory settings and removes any registration information.
4. Reset Registration: Resets the connection between your Smart Si thermostat and your personalized Web Portal. This terminates the link between the Smart Si thermostat and your email address/password. Note: After this reset, you must re-register your Smart Si thermostat if you want to continue to use your Web Portal.
5. Reset Preferences and Schedule: Resets all your preferences, reminders, alerts and programming back to the default state.
6. HVAC Equipment Settings: Resets the Smart Si thermostat's equipment, threshold and sensor configuration.
7. Reset Contractor Info: Resets any information about the Contractor who installed the Smart Si thermostat.
8. The ecobee thermostat will be reset to factory defaults.