How to Factory Reset Your Nest Smart Thermostat

Authored by: Support.com Tech Pro Team

How to Factory Reset Your Nest Smart Thermostat

Performing a factory reset on your Nest smart thermostat can resolve issues and reset all settings to default. Follow these steps:

1. Access the Thermostat Menu:
   • Press the thermostat ring to open the Quick View menu.
2. Go to Settings:
   • Turn the ring to navigate to “Settings” and press to select.
3. Select Reset:
   • Scroll through the settings menu and select “Reset.”
4. Choose Factory Reset:
   • Select “All Settings” to perform a full factory reset.
5. Confirm Reset:
   • Confirm the reset by turning and pressing the ring. The thermostat will reset to factory defaults and reboot.
6. Reconfigure the Thermostat:
   • Follow the on-screen prompts to set up your thermostat again, including connecting to Wi-Fi and entering your location.
7. Test the Thermostat:
   • After setup, test the thermostat by adjusting the temperature and checking if it responds correctly.
8. Reconnect to Smart Home Systems:
   • Reconnect your Nest thermostat to any smart home systems or voice assistants (e.g., Google Home, Amazon Alexa) you were using.
9. Update Firmware:
   • Ensure the thermostat has the latest firmware by checking for updates in the Nest app.

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If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction: Nest Smart Thermostat: Factory Reset

You may wish to reset your Nest Smart Thermostat as part of a troubleshooting step or other reasons. A factory reset will undo any learning and remove all personal settings. Once you reset, you'll need to go through setup again and also add the thermostat back on to your Nest Account.

Before doing the factory reset, your thermostat must be removed from your Nest Account.

2. Nest: Remove Device from Nest Account

You can remove your Nest device (Thermostat, Cam, Dropcam, etc) from your Nest Account within the Nest app. Whether you're using a computer or mobile phone, the steps are the same.

1. To remove a Nest device from your Nest Account, log into your account with the Nest app.
2. If you have multiple homes registered on the app, tap the Menu icon in the top left corner of the app home screen, then select the home that has the device you’d like to remove.
   

1. Tap the device you'd like to remove on the app home screen.
2. Tap the Settings icon in the upper right hand corner.
   

1. Scroll down and select Remove.
2. You'll then be asked to confirm your choice.
   

1. The device has been removed from the Nest account.

3. Nest Smart Thermostat: Factory Reset

1. Press your thermostat ring to open the Quick View menu.
2. Choose the Settings icon.
3. Turn the ring to Reset and press to select.
4. Turn the ring to All Settings and press to select.
   

1. Wait a few minutes to reset your Nest thermostat.
2. At this point you may set it up again just like you did when you first installed it.Once the reset is done, you can add your thermostat back to your Nest Account.