Factory resetting your Tile tracking device can help resolve issues and prepare it for a new user. Here’s how to do it:
Open the Tile App:
Launch the Tile app on your smartphone.
Select the Tile:
Tap on the Tile device you want to reset from the list of devices.
Access the Settings:
Tap the gear icon (Settings) in the top right corner.
Select Remove Tile:
Scroll down and select “Remove Tile” to remove it from your account.
Confirm Removal:
Confirm the removal by following the on-screen instructions.
Factory Reset:
To perform a factory reset, press and hold the button on the Tile for about 10 seconds until you hear a tune.
Re-add the Tile:
Open the Tile app and follow the instructions to add the Tile device back to your account if needed.
Test the Tile:
Test the Tile by pressing the button to ensure it is working correctly and can be located using the app.
Contact Support.Com
If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.
1. Introduction: Tile: Factory Reset
If you want to give your Tile to someone else but you've already activated it, you can transfer it to another person. This process stands in place for a factory reset.
2. Tile: Factory Reset
The process to transfer a Tile to another person is as follows:
Ask the other person to download the Tile app onto their mobile device and sign up with a valid email address.
Tap the three horizontal dots on the Tile you would like to transfer, and then select Edit Tile Details.
Tile Screen
Select Transfer Tile from the Details page.
Enter the email of the account you would like to transfer the Tile to and hit Submit.
A message will appear saying Transfer Complete. Once you see this message, you know that the Tile was transferred successfully!
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