If your Fitbit is not tracking steps accurately, follow these troubleshooting steps:
Check Wearing Position:
Ensure you are wearing the Fitbit on your non-dominant wrist for more accurate step tracking.
Update Software:
Ensure your Fitbit device and app are running the latest software versions.
Restart the Fitbit:
Restart your Fitbit device. The process varies by model, but usually involves holding down the button for 10 seconds.
Recalibrate Step Length:
In the Fitbit app, go to Account > Advanced Settings > Stride Length and enter your stride length manually.
Check Syncing:
Ensure your Fitbit is syncing properly with the app. Open the app and manually sync if necessary.
Reset Fitness Data:
Go to the Fitbit app and reset the fitness data. This will clear out old data and help recalibrate the tracker.
Check Sensor Placement:
Ensure the sensors on the back of the device are clean and in contact with your skin.
Contact Support.Com
If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.
1. Introduction
Your Fitbit fitness tracker is supposed to record various things like steps, calories, and time. When it fails to do that, it feels like there's no point having the tracker. Don't worry. This guide will walk you through fixing any issues you have with your fitness tracker not recording your steps.
Tools You'll Need:
Your fitness tracker
-->
Supplies You'll Need:
Zip ties
Any other consumable supplies
Comment out supplies section if no supplies are necessary
-->
Before You Begin:
You must have access to a computer with iTunes installed.
You must have that thing for the other thing so you can do the thing.
Each individual prereq should have its own box like this. Not all will contain multiple links.
Comment out prerequisites section if no prereqs are necessary
-->
How to Fix the Issue
While you can correct your fitness tracker not tracking your steps by calibrating and changing your stride length, your Fitbit may require a restart to properly track steps.
2. Fitness Tracker Accuracy Tips
Wear your Fitbit on your non-dominant arm. It moves less than your dominant arm and is statistically less likely to cause damage to your tracker.
Wear your tracker against your skin, not over clothing.
Fitness trackers are not as accurate as chest straps. Unless the readings you're receiving are very inaccurate there should be nothing to worry about.
Keep your tracker charged. Low battery power could cause inaccurate readings.
3. Change Stride Length and Calibrate your Fitbit
While calibration is optional, doing so will give your Fitbit greater accuracy.
Calibration can be as simple as a mathematic equation. Find out out by walking (or running) over a short distance and then dividing that total distance by the number of steps taken. You can enter different stride lengths for running and walking for maximum accuracy.
From the Fitbit app dashboard, tap the Account icon.
Tap Advanced Settings.
Tap Stride Length.
Adjust your stride length.
4. Restart Your Fitbit Fitness Tracker
A restart deletes any saved notifications.
Restart Your Charge 2 and Charge
Plug the charging cable into the USB port on your computer or any USB wall charger.
Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
Make sure the button on your tracker is aligned with the button opening on the charging cable.
You will know the connection is secure when the tracker vibrates and you see a battery icon on the display. Your Charge 2 will begin charging.
Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
Unplug your tracker from the charging cable.
Restart Your Alta
Plug in your charger and clip the other end of the charging cable onto the back of your Alta. The connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. When the Fitbit logo appears and the tracker vibrates, you have successfully restarted your Alta.
Unplug the device.
Restart Your Blaze
Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
Let go of the buttons.
Restart Your Versa
Press and hold the Back (left) and Bottom (bottom right) buttons on the Versa until you see the Fitbit logo. The logo should appear in less than 10 seconds.
Restarting the watch reboots the device but will not erase any data.
.png)
