How to Fix Apps on a Panasonic Smart TV

Authored by: Support.com Tech Pro Team

1. Introduction

Your Panasonic Smart TV is capable of running apps which often times require an internet connection. This is made possible by the Viera platform. Viera (sometimes referred to as Viera Connect or VieraCast) is a Smart TV platform by Panasonic that makes it possible to stream multimedia content from the Internet directly into select Viera HDTVs and Blu-Ray players. This guide will assist with troubleshooting problematic apps on your Panasonic Viera Smart TV.

2. Restart

1. Power down your Panasonic TV normally by pressing the power button.
   

2. Once the TV is off, unplug the power cable from it's power source.
   

1. Wait for at least 30 seconds.
2. Plug the power cable back in and turn the TV back on.
3. Re-test things normally to see if this restart has resolved your issues.

3. Connect to Wi-Fi

1. Press the Menu button on your remote control.
   

1. Arrow down to Network and press OK.
   

1. Press OK again on the Network connection menu.
   

1. Select Quick Setup from this menu to begin the connection process.
   

1. From this menu, select the connection method you prefer. Follow the on-screen instructions for a WPS connection, or simply select your wireless network from the list and then enter your wireless network password when prompted.
   

1. Once connected, you'll be presented with a confirmation screen. Select Done. You are now successfully connected to your wireless network.
   

4. Update Software

1. Press the Menu button on your remote control.
   

1. Arrow down to Network and press OK.
   

1. Arrow down to Software update and press OK.
   

1. Press the OK button on the firmware information screen.
   

1. Select Yes on this screen to have the TV check for new software.
   

1. Allow the TV to process updates. Wait until the progress bar reaches 100% - do not press any buttons on your TV remote at this time.
   

1. The TV will restart itself once updates have completed.
   

1. Once fully rebooted, your software update has been successfully completed!

5. Factory Reset

Resetting your device to its factory settings erases all accounts, and saved settings. Do not turn off or unplug the TV during a factory reset.

1. Press Menu on the remote.
2. Press the "arrow down" and "arrow up" to select Setup then OK.
   

1. Press the "arrow down" and "arrow up" to select System then OK.
   

1. Press the "arrow down" and "arrow up" to select Factory Default then OK.
   

1. Press the "arrow right" and "arrow left" to select Yes then OK.
   

1. Reset will take a few minutes to complete. Afterwards, you can proceed with setup.

6. What's next?

7. What's next?

8. Improve Wireless Connection

Try power cycling your modem and router:

1. Remove the power cable from both your modem and router.
2. Please verify all lights are off on the modem and router.
3. After 60 seconds, plug in your modem and then your router.
   
   

If your signal strength is still fair or poor and you are having connection or playback issues, try moving your router if possible.

• If you can move your router closer to your Smart TV so they are closer together or simply have fewer objects and walls between them, the signal should improve. Sometimes just a few inches or feet can make a big difference.
• Perhaps you can try moving the router closer temporarily, so as to verify that the signal strength is the problem.
• If your router has them, try re-orienting the router’s antennas.
• Try elevating your router higher up in it's current location.
• If your router is inside a cabinet, remove it and see if signal improves.

If the wireless signal is still not strong enough, here are some additional options:

• Purchase a new wireless router that provides a stronger signal, or has more reliable software. Routers do vary considerably in their quality so read the online reviews.
• There are more advanced home network options, such as range extenders, mesh network routers, or power line extenders which can increase wireless coverage within your house.