How to Fix Apps on a PlayStation 3

Authored by: Support.com Tech Pro Team

1. Introduction

Problematic apps on your PlayStation 3 can bring your fun to a screeching halt. Sometimes a simple reinstallation can resolve an issue with a particular app, but if issues still persist, you may have to take things a bit further. Whichever the case, this guide will help you troubleshoot your app issues.

Before You Begin:

Your PS3 must be connected to the internet

Playstation 3 logo

2. Reinstall Store

  1. Go to Settings.
Settings.
  1. Select Date and Time Settings.
Settings menu with Date and Time Settings selected. Screenshot.
  1. Select Set via Internet.
Date and time Settings with Set via Internet selected. Screenshot.

  1. Highlight PlayStation Store. Press the Triangle button on the controller, then select Delete on-screen. Select Yes to continue.
PlayStation Store with Delete selected. Screenshot.

  1. Highlight PlayStation Store. Press the Triangle button on the controller, and this time select Start to install it again.
PlayStation Store with Start selected. Screenshot.

3. Launch the Store

  1. Navigate to the Store app.
PlayStation Store with Start selected. Screenshot.
  1. Press the X button on the PlayStation controller to open it.
Playstation 3 X button

4. Check PSN Status

  1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
PSN network browser
  1. The page will show if the service is down, as well as the status of your account.
PlayStation Network showing online

5. Try Again Later When PSN Services Are Online

Try again later when the services are back up.

PlayStation Network showing online

6. Reboot your PlayStation 3

  1. Go to Users then select Turn Off System and follow the on-screen instructions to perform this operation.
Users menu with Turn Off System selected. Screenshot.
  1.  
  2. Once you see the red light below the power button, you can turn it back on again.
Red light

7. Launch App

  1. Navigate to the app that you want to open.
Opening an app
  1. Press the X button on the PlayStation controller to open it.
Playstation 3 X button

8. What's next?

9. Reinstall Apps

  1. Navigate to the Game menu.
Game menu
  1. Select Game Data Utility.
Game Data Utility icon
  1. Navigate to the app that you want to reinstall.
Opening an app
  1. Press the Triangle button on the PlayStation controller to open Options.
PS3 triangle button
  1. Select Delete.
Deleting a game
  1. If you installed the game via a disc, just insert the disc and it will begin to install the game again.
  2. If the game was bought via the Store you'll need to go to the PlayStation Network Menu.
PlayStation network menu
  1. Select Account Management.
Account Management
  1. Select Transaction Management.
Transaction management
  1. Select Download List.
Download list
  1. Select the game you want to Download from your history.
A list of downloadable games
  1. Your game will begin to download.
Downloading a game

10. Launch App

  1. Navigate to the app that you want to open.
Opening an app
  1. Press the X button on the PlayStation controller to open it.
Playstation 3 X button