How to Fix Firmware Update Issues on a DJI Mavic Pro
Authored by: Support.com Tech Pro Team
1. Introduction
In This Guide
You'll Learn How To:
Properly update your drone.
Troubleshoot update issues.
Make sure your update completes successfully.
Before We Begin:
Make sure your drone is unboxed and working.
2. Battery Must Be Fully Charged
Make sure your battery is fully charged before starting an update.
The update process can take a long time and if the battery drains too far it will interrupt the update.
If you have more than one battery you will have to update them individually.
When LEDs 1 & 2 blink, it indicates that the upgrade is in progress.
When LEDs 2 & 3 turn solid, it means an update has failed and you will need to try again.
3. Wi-Fi Connection Must Be Solid
When you use DJI Assistant 2 or DJI GO/GO4 app to update, losing the Wi-Fi connection or the app quitting unexpectedly can all lead to upgrade failures. The App will remind you that you need to be connected to the Wi-Fi.
Confirm your internet is working.
Make sure the file has been downloaded completely.
Once the download is finished, it should automatically install.
If the update fails and no notification appears in the app, please reinstall the app and start the update process again.
If the connection is steady and you've reinstalled the app try to update with another mobile device.
4. Check Wi-Fi
Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
To check if your Android mobile device is connected to Wi-Fi:
Open Settings on your phone or tablet.
Select Wi-Fi.
Make sure Wi-Fi is turned On, then select the Wi-Fi network that says Connected under it.
Here, you'll see the basics of your Wi-Fi connection, with the Wi-Fi network name at the top, and other information such as Signal Strength, Link Speed and the Frequency you're connected at and the Security type of the network.
More Details
To see more information about your connection, select Cancel.
Select the Settings gear in the top right corner.
Here, you'll see a variety of information related to your connection at the bottom, such as the MAC (Media Access Control) address and IP addresses your Android device has been given.
5. Connect Your DJI Mavic Air Drone to Your Mobile Device Over Wi-Fi
Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.
To check if your iOS mobile device is connected to Wi-Fi:
From the main screen of your device, look for and open Settings.
With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
Off - the Wi-Fi antenna is currently disabled.
Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
12. Connect Your DJI Mavic Air Drone to Your Mobile Device Over Wi-Fi
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