How to Fix Greyed out Options Menu Samsung Smart TV

Authored by: Support.com Tech Pro Team

How to Fix Greyed Out Options Menu Samsung Smart TV

If the options menu on your Samsung Smart TV is greyed out, follow these steps:

1. Check Input Source:
   • Ensure you are on a source that allows access to the options you want to change (e.g., HDMI, TV).
2. Restart the TV:
   • Turn off the TV and unplug it from the power source.
   • Wait for 30 seconds and plug it back in.
3. Check for Software Updates:
   • Go to Settings > Support > Software Update and check for any available updates.
   • Install the updates if available.
4. Perform a Soft Reset:
   • While the TV is on, press and hold the power button on the remote until the TV turns off and on again.
5. Factory Reset:
   • If the issue persists, perform a factory reset by going to Settings > Support > Self Diagnosis > Reset.
   • Enter your PIN (default is 0000) and confirm the reset.
6. Check for External Device Interference:
   • Disconnect all external devices (HDMI, USB, etc.) and try accessing the options menu again.
7. Contact Support:
   • If the problem persists, contact Samsung customer support for further assistance.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction

Sometimes while browsing your television you'll notice greyed out options. When you try to select those options you may receive a message that the function isn't available. This guide will help you resolve that issue and let you use those options again.

2. Close the Smart Hub App

Samsung's Smart Hub app will block some menu options while it is open. Let's go ahead and close it.

Hold down the Back or Return button until your television returns to the previous screen. This should mean your previously opened app has closed.

3. Restart

1. Turn it off by pressing the Power button on the unit itself or on the remote.
   

1. Then unplug it from the power outlet.
   

1. Wait for 10 seconds.
2. Plug it back in then turn the TV back on from the Power button.