How to Fix Issues with Netflix On a Nintendo Wii U
Authored by: Support.com Tech Pro Team
1. Introduction
In This Guide
You'll Learn How To:
Fix most common Netflix issues with your Nintendo Wii U
Before We Begin:
Have a working Netflix account
2. Restart
Press and hold the Power Button on the front of the device until the Wii U powers off.
If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.
3. Reboot
One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.
Your network may consist of one or more of the following networking devices:
Modem
This is the primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway
This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it
Router
This device allows you to connect multiple devices to your Internet connection using a single external IP address.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it.
Switch
This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.
These are typically plug and play.
This device is not a router.
Access Point
This device will provide wireless access to your existing network.
Used to extend the range of your network
Usually plugged into a router / gateway via Ethernet connection.
Range Extender
This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.
Standalone device plugged into a power source.
Usually located 15-30 feet from the router.
Next we will want to power cycle the networking devices.
Modem / Gateway
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Router
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Switch
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Access Point / Range Extender
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
4. Wii U
From the Wii U Menu, select System Settings.
Using the Left Stick, select the Internet icon and press the A Button.
Select Connect to the Internet.
Press the X Button or tap Connections located in the top-right corner.
Select your Internet connection from the list.
Select Connection Test.
When connection test is complete, click OK.
5. Test the App
Open your Netflix app and test if it works.
6. What's next?
7. Connect Wi-Fi
Select System Settings.
Select Internet.
Select Connect to the Internet.
Select your Wi-Fi network name.
Enter your password, then select OK.
Your Wii U will test the connection.
When the test is successful, you'll see the green check marks at the top. Select OK.
Finally, you'll be asked if you want this to be your default connection; the one you use most of the time. Select Set.
8. What's next?
9. Reset Password
Reset your password by sending yourself a password reset email from Netflix.
If your preferred language is already selected, select English and sign out, then repeat the steps above.
Return to the device experiencing the issue and sign out and sign back in to save this setting.
Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
11. Uninstall Netflix
From the Wii U Menu, select SystemSettings.
Using the Left Stick, scroll to the DataManagement and press the A Button.
Select Copy / Move / DeleteData.
Select the location of the data you wish to delete. Update data and save data are located in each game's folder, but not all games will have update data.
Select Netflix and press the A Button.
Once Netflix is chosen, select Delete and press the A Button.
12. Install Netflix
From the Wii U Menu, select the Nintendo eShop icon and tap Open.
In the Nintendo eShop, select the search box in the upper-right corner of the GamePad.