Unplug the power cable from the back of your Roku.
Wait 10 seconds.
Plug the power cable back into your Roku.
Restart Through the Menu
Push the Home button on your remote.
Select Settings.
Select System.
Select System restart.
Select Restart.
Your Roku will let you know it's restarting.
Then you'll see the Roku logo bouncing, as the Roku starts up.
3. Reboot
One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.
Your network may consist of one or more of the following networking devices:
Modem
This is the primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway
This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it
Router
This device allows you to connect multiple devices to your Internet connection using a single external IP address.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it.
Switch
This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.
These are typically plug and play.
This device is not a router.
Access Point
This device will provide wireless access to your existing network.
Used to extend the range of your network
Usually plugged into a router / gateway via Ethernet connection.
Range Extender
This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.
Standalone device plugged into a power source.
Usually located 15-30 feet from the router.
Next we will want to power cycle the networking devices.
Modem / Gateway
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Router
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Switch
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Access Point / Range Extender
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
4. Check Network Details
Press the Home button on your Roku remote.
This will bring up the Home screen.
Scroll up or down and highlight Settings.
Then go right to Network.
Go right again to About.
Here, you should see the network details such as:
Network name
Connection status
Connection type
IP address
MAC address
Download speed
Wireless channel
Signal strength (wireless only)
If you're concerned with the quality of your Roku devices internet connection you may want to check the following details:
For a wireless connection:
Signal strength: A measure of the strength of the wireless signal from your router.
Internet download speed: A measure of the speed of your internet connection. The date of the connection check is also reported.
For a wired connection only the Internet download speed will appear.
Excellent or Good results likely mean the connection is functioning without issue. However, a Fair or Poor connection can lead to playback issues or other unpredictable behavior.
5. Test the App
Open your Netflix app and test if it works.
6. What's next?
7. Connect Wi-Fi
Press the Home button on your remote.
This will bring up the Home screen.
Go upwards or downwards with the remote to highlight Settings.
Then go to the right to highlight Network and press OK.
If you were connected to the Wi-Fi before, it will show a list of available networks. Otherwise it will highlight Wireless for you. Go to the right and highlight Set up a new wireless connection then press OK.
When the list of available Wi-Fi network populates, select your network and press OK.
If required, enter the Wi-Fi password with your remote using the on screen keyboard, then highlight Connect and press OK. The password is case sensitive.
You'll be shown a confirmation whether the Wi-Fi connection was successful and the internet connection was established.
Then you'll see the status of your connection.
Your Wi-Fi connection should now be set up and ready to use.
8. What's next?
9. Reset Password
Reset your password by sending yourself a password reset email from Netflix.
If your preferred language is already selected, select English and sign out, then repeat the steps above.
Return to the device experiencing the issue and sign out and sign back in to save this setting.
Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
11. Uninstall Netflix
Press the Home button on the remote control.
Go right then navigate to Netflix.
Press the Options button on Netflix.
Highlight Manage subscription and press OK.
Highlight Cancel subscription and press OK.
You will be informed for how long your subscription will last after you cancel it. Confirm your choice by highlighting Cancel subscription and pressing OK.
You will get a confirmation message that the subscription was cancelled. Press OK.
Whether you wish to remove Netflix right away or when the subscription expires, you have to press the Options button on the highlighted channel.
Highlight Remove channel and press OK.
Confirm your choice by highlighting Remove and pressing OK.
Netflix will be removed from your Roku TV.
12. Install Netflix
Press the Home button on the remote control.
Push Left < on your remote, select Streaming Channels.
Select Search Channels.
Search for Netflix, then push Right > on your remote.
Select Netflix.
Select Add channel.
A brief message will appear, letting you know Netflix is added to the end of your home screen, and you can move it using the Option * menu. Select OK.
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