How to Fix Issues with Netflix On an Xbox One

Authored by: Support.com Tech Pro Team

1. Introduction

In This Guide

You'll Learn How To:

• Fix most common Netflix issues with your Xbox One

Before We Begin:

• Have a working Netflix account

2. Restart

Method 1: Reboot with the controller:

1. Press the Xbox button to open the guide.
   

1. Select Restart console.
   

1. Select Yes to confirm.
   

1. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

1. If this doesn't work then go to method 3.

Method 3: Hard reboot:

1. Hold the Xbox button on the front of the console for approximately 10 seconds.
   

1. The console will turn off.
2. Unplug the console's power cable.
3. Wait 10 seconds.
4. Plug the power cable back in.
5. Turn your console back on by pressing the Xbox button on the console or on your controller.
   

3. Reboot

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

• Has either a coaxial cable, fiber cable, or phone cord plugged into it.
• Typically has 1 or 2 Ethernet ports which connect to a router.

Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

• Has either a coaxial cable, fiber cable, or phone cord plugged into it.
• Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
• Typically has Wi-Fi built into it

Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

• Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
• Typically has Wi-Fi built into it.

Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

• These are typically plug and play.
• This device is not a router.

Access Point

This device will provide wireless access to your existing network.

• Used to extend the range of your network
• Usually plugged into a router / gateway via Ethernet connection.

Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

• Standalone device plugged into a power source.
• Usually located 15-30 feet from the router.

Next we will want to power cycle the networking devices.

Modem / Gateway

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.
4. Wait for the device to go online.

Router

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.
4. Wait for the device to go online.

Switch

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.

Access Point / Range Extender

1. Unplug the power from the device.
2. Wait 30 seconds.
3. Plug the power back into the device.

4. Check Network Status

1. Press the Xbox button on the controller.
   

1. Go to the System tab.
   

1. Then go to Settings.
   

1. Then go to Network.
   

1. And then go to Network Settings.
   

1. This screen is divided into three columns. The middle one shows you the network status.
   

1. The first indicator tells you whether you're connected and through what type of connection, wired or wireless. If you are wireless, it also displays a signal strength indicator.
2. The second indicator displays your Network Address Translation (NAT) type. NAT allows you to have multiple devices connected to the internet at the same time while only having one physical connection to your internet service provider.
3. The third indicator tells you whether all of the Xbox Live services are up and running. If any services are down, this indicator will also detail which ones are down.

5. Test the App

Open your Netflix app and test if it works.

6. What's next?

7. Connect Xbox One to Wi-Fi

1. Select Settings.
   

1. Select Network
   

1. Select Set up wireless network.
   

1. Select your wireless network from the list.
   

1. Enter your security key and select Enter.
   

1. If connected successfully, you will see a screen like this. Select Continue.
   

Now that your Xbox One is connected to your home network, it may prompt you to perform system updates on your console. If it does, the console should have no issues downloading and installing available updates now that you are successfully connected.

8. What's next?

9. Reset Password

Reset your password by sending yourself a password reset email from Netflix.

1. Navigate to https://www.netflix.com/LoginHelp.
   

1. Type the email tied to your Netflix account and choose how to reset your password.
   

1. Selecting email will send you an email with a link to resetting your password.
2. Selecting text message will send you a verification code through your cell phone.
3. Selecting voice call will call your selected number with the verification code needed to reset your password.

10. Change Your Language and Subtitles

1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
   

1. If prompted, select your profile picture.
   

1. Visit the Account section of the Netflix website.
   

1. Under My Profile, select Language.
   

1. Select your preferred language.
   

1. If your preferred language is already selected, select English and sign out, then repeat the steps above.
2. Return to the device experiencing the issue and sign out and sign back in to save this setting.
3. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.

11. Uninstall Netflix

1. From the home screen, open My games & apps.
2. Highlight Netflix.
   

1. 
   
   
2. Once highlighted, push Menu on the controller.
   

1.  
2. Select Uninstall.
   

1. Confirm the uninstallation to proceed.

12. Install Netflix

1. From the Home screen, go to the Store by scrolling to the right by pressing the RB button on the
   controller.
   

1. 
   
2. Next, select Apps.
   

1. 
   
2. Select Search apps.
   

1. 
   
2. Search and Select Netflix.
   

1. Select Install.
   

1. Launch the app and then sign-in.

13. What's next?