How to Fix Issues with PlayStation Network (PSN)

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will help you resolve common issues with the Playstation Network (PSN).

2. Check PSN Status

1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
   

1. The page will show if the service is down, as well as the status of your account.
   

3. Try Again Later When Services Are Online

Try again later when the services are back up.

4. Check Hard Drive Space

1. Open Settings.
   

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2. Choose System Storage Data Management.
   

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2. A breakdown of overall storage usage, storage usage per category and free space will be shown.
   

5. Install Downloaded Game / App

Try downloading the game or app again from the Playstation Store.

6. What's next?

7. Hard Drive Cleanup

Games consume the most storage space on your PS4. To free up space, you may want to uninstall some games. When you delete a game, its game save data is not deleted. This means you can reinstall the game in the future and resume from where you left off.

To remove applications or games, do the following:

1. Select Applications under System Storage Management.
   

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2. Select the applications you wish to uninstall and then choose Delete.
   

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2. It may take a few minutes for the content to be erased.
3. You can do the same steps if you need to free some space from Capture Gallery, Saved Data and Themes.

8. Check PSN Status

1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
   

1. The page will show if the service is down, as well as the status of your account.
   

9. Try Again Later When Services Are Online

Try again later when the services are back up.

10. Power Cycle Home Network

1. Remove the power cable from both your modem and router.
   

1. Verify all lights are off on the modem and router.
2. After 30 seconds, plug in your modem and then your router.
3. It may take a few minutes for the internet to reconnect.

11. What's next?

12. Check PSN Status

1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
   

1. The page will show if the service is down, as well as the status of your account.
   

13. Try Again Later When Services Are Online

Try again later when the services are back up.

14. Power Cycle Home Network

1. Remove the power cable from both your modem and router.
   

1. Verify all lights are off on the modem and router.
2. After 30 seconds, plug in your modem and then your router.
3. It may take a few minutes for the internet to reconnect.

15. What's next?