How to Fix Issues with the Music Flow Bluetooth App

Authored by: Support.com Tech Pro Team

1. Introduction

This will guide you through resolving basic problems with the Music Flow Bluetooth app for your LG SJ4Y.

2. Range Check

The device needs to be within a reasonable range in order to connect.

• In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
• Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.

Try moving the Bluetooth device closer if you have trouble.

3. Enable Bluetooth

1. Make sure your soundbar is turned on, and Bluetooth is selected.
2. If nothing is lit up on the control panel on the soundbar, push the Power button on the remote, first.
   

1. Press the F Function button on your remote till BT (Bluetooth) is selected on the speaker.
   

4. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

5. Choose Smartphone Type

What type of smartphone are you trying to connect?

The main distinction between smartphones is the Operating System (OS) they are running on, which depends on the manufacturer. This is the main interface shown on the smartphone screen that you interact with using your fingers.

The most common types of smartphones are:

• The majority of the manufacturers (Samsung, Sony, Lenovo, LG, HTC, etc.) are running their smartphones on Android.
• Apple iPhone running on iOS.

6. Restart

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

7. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

8. Android Uninstall App

1. Touch and hold the Music Flow Bluetooth icon.
   

1. Select Uninstall.
   

1. Select OK.
   

9. Install Android App

1. Launch the Play Store on your smartphone.
   

1. Select the search bar at the top.
   

1. Type in "Music Flow Bluetooth", then select Music Flow Bluetooth from the list.
   

1. Select Install.
   

1. Once installed, select Open now to open it.
   

1. This application requires extra permissions to run. When asked to allow media access, select Allow.
   

1. When asked to allow location access, select Allow.
   

1. The Terms of Use are displayed. Once you have read through and understand these terms, select Accept at the bottom.
   

10. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

11. Unpair Bluetooth Device

1. Open Settings.
   

1. Select Bluetooth.
   

1. Select Settings for the Bluetooth device.
   

1. Select Unpair.
   

12. Pair Bluetooth

1. Press the F Function button on your remote till BT (Bluetooth) is selected on the speaker.
   

1. The BT light on your soundbar will blink.
   

13. Pair Bluetooth Devices

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its manual. Check your Bluetooth accessory manual for the correct PIN or passkey.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar to all Android devices and generations.

Using the Dropdown Menu

1. Swipe down from the top of the device screen if it's a phone or up from the bottom of the device screen if it's a tablet to access the menu.
2. Locate the Bluetooth icon.
   

1. Press and hold the Bluetooth icon.
2. Swipe the switch to your right to set the Bluetooth accessory in pairing/discovery mode.
3. A list of nearby devices and previously paired devices will be shown.
4. In the list of Available Devices, choose the Bluetooth accessory you wish to pair with.
   

1. If you are prompted for a passkey, put it in. If there is no passkey, then your Bluetooth accessory should be paired now.

Using Settings within the Android Menu

1. Locate and tap the Apps Menu.
   

1. Locate and tap the Settings icon.
   

1. Select the Bluetooth. You may need to select Connections first.
2. Swipe the switch to your right to set the Bluetooth accessory in pairing/discovery mode.
3. A list of nearby devices and previously paired devices will be shown.
4. In the list of Available Devices, choose the Bluetooth accessory you wish to pair with.
   

1. If you are prompted for a passkey, put it in. If there is no passkey, then your Bluetooth accessory should be paired now.

14. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

15. What's next?

16. Restart

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

17. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

18. iOS Uninstall App

1. Touch and hold the Music Flow Bluetooth icon.
2. Select the X in the corner of the icon.
   

1. Select Delete.
   

19. Install iOS App

1. Open the App Store.
   

1. Select Search at the bottom right, then select the Search Bar at top.
   

1. Type in "Music Flow Bluetooth", then select Search.
2. Select Get for Music Flow Bluetooth.
   

1. Select Open to open the app now, if you wish.

20. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

21. Delete Paired Bluetooth Device

1. Navigate to Settings.
   

1. 
   
2. Tap Bluetooth. Note: Bluetooth must be switched on for a list of devices to display.
   

1. Tap the "i" icon to the right of the device name.
   

1. Tap Forget this Device.
   

1. Tap Forget this Device in the dialogue box. Your device is no longer recognized by your phone or tablet.
   

22. Pair Bluetooth

1. Press the F Function button on your remote till BT (Bluetooth) is selected on the speaker.
   

1. The BT light on your soundbar will blink.
   

23. Connect Bluetooth

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth accessory documentation for the correct PIN or passkey.

From Any iOS Device (iPod, iPad, iPhone)

1. Open Settings
   

1. Then Bluetooth.
   

1. Set the Bluetooth accessory in pairing/discovery mode.
2. Wait for your iOS device to display the detected Bluetooth accessory.
   

1. Select the Bluetooth accessory to pair it with the iOS device.
2. If a PIN or passkey is required, you will be prompted to enter it.
3. If there is no passkey, your Bluetooth accessory should connect without issue.

24. Test

1. Open the Music Flow Bluetooth app on your smartphone.
   

1. If the app cannot detect your speaker connected to your device, you'll be prompted to connect it.
   

25. What's next?

26. Enable Bluetooth

1. Make sure your soundbar is turned on, and Bluetooth is selected.
2. If nothing is lit up on the control panel on the soundbar, push the Power button on the remote, first.
   

1. Press the F Function button on your remote till BT (Bluetooth) is selected on the speaker.