How to Fix Kinect Pairing Issues on an Xbox One

Authored by: Support.com Tech Pro Team

1. Introduction

The Kinect for Xbox One enables you to control and interact with your console through gestures and spoken commands without the need for a game controller. If your Kinect sensor is having trouble being detected by your Xbox One console, this guide will take you through troubleshooting steps that may get you back up and running.

2. Check Kinect Light

The Xbox logo on the front of the Kinect sensor:

• Is bright when the sensor is turned on
  

• Is not bright when the sensor is turned off
  

3. Additional Information

To better assist you, please answer this question.

4. Original

1. Unplug the Kinect from the back of the Xbox One console.
   

1. Replug the Kinect to the back of the Xbox One console.
   

5. Load Kinect

1. Press the Xbox button on the controller.
   

1. 
   
2. Go to the System tab.
   

1. Then go to Settings.
   

1. Then go to Kinect & devices.
   

1. And then go to Kinect.
   

1. Make sure that Kinect On is checked.
   

1. Wait up to 2 minutes for the Kinect sensor to be recognized.If the Kinect sensor needs an update, the screen will indicate that it’s updating, which should take approximately 2 minutes. If the screen doesn’t indicate that an update is taking place, the Kinect sensor is up to date.

6. Original

Only use the power supply and cable provided with your console to avoid damage to it. Ensure its power rating and wall connector match your region.

1. Press and hold the Xbox button on the console for 10 seconds to power it off.
   

1. Unplug the cables from the console, wall outlet and power supply itself.
   

1. Wait 10 seconds. This step lets the power supply reset.
2. Firmly plug the cable back into the power supply and wall outlet. Do not plug the cable back into the console yet.
   

1. Make sure the indicator light on the power supply is solidly lit. If it's off or blinking, the power supply needs to be replaced.
   

1. Firmly plug the cable back into the console.
   

1. Make sure the indicator light on the power supply is still solidly lit. If it's off or blinking, the power supply needs to be replaced.
2. Press the Xbox button on the console to power it on.
   

7. Original

1. Unplug the Kinect from the back of the Xbox One console.
   

1. Replug the Kinect to the back of the Xbox One console.
   

8. Load Kinect

1. Press the Xbox button on the controller.
   

1. 
   
2. Go to the System tab.
   

1. Then go to Settings.
   

1. Then go to Kinect & devices.
   

1. And then go to Kinect.
   

1. Make sure that Kinect On is checked.
   

1. Wait up to 2 minutes for the Kinect sensor to be recognized.If the Kinect sensor needs an update, the screen will indicate that it’s updating, which should take approximately 2 minutes. If the screen doesn’t indicate that an update is taking place, the Kinect sensor is up to date.

9. What's next?

10. Revision S or X

1. Unplug the Kinect adapter cable from the USB port on the back of the console.
   

1. Make sure the Kinect cable is securely connected to the Kinect adapter, and that the adapter's power supply is plugged into a power outlet.
   

1. Plug the Kinect adapters USB cable into the first USB port (the one next to the HDMI ports).
   

1. The Kinect will only be recognized when it's plugged into the first USB port on the back of the console as it doesn't work with the other ports. Also, for best practice, make sure the Kinect sensor and Kinect adapter are not sitting directly on top of the console.

11. Load Kinect

1. Press the Xbox button on the controller.
   

1. 
   
2. Go to the System tab.
   

1. Then go to Settings.
   

1. Then go to Kinect & devices.
   

1. And then go to Kinect.
   

1. Make sure that Kinect On is checked.
   

1. Wait up to 2 minutes for the Kinect sensor to be recognized.If the Kinect sensor needs an update, the screen will indicate that it’s updating, which should take approximately 2 minutes. If the screen doesn’t indicate that an update is taking place, the Kinect sensor is up to date.

12. Revision S or X

Only use the cable provided with your console to avoid damage to it. Ensure its wall connector matches your region.

1. Press and hold the Xbox button on the console for 10 seconds to power it off.
   

1. Unplug the power cable from the console.
   

1. Wait 10 seconds. This step lets the internal power supply reset.
2. Firmly plug the power cable back into the console.
   

1. Press the Xbox button on the console to power it on.
   

13. Revision S or X

1. Unplug the Kinect adapter cable from the USB port on the back of the console.
   

1. Make sure the Kinect cable is securely connected to the Kinect adapter, and that the adapter's power supply is plugged into a power outlet.
   

1. Plug the Kinect adapters USB cable into the first USB port (the one next to the HDMI ports).
   

1. The Kinect will only be recognized when it's plugged into the first USB port on the back of the console as it doesn't work with the other ports. Also, for best practice, make sure the Kinect sensor and Kinect adapter are not sitting directly on top of the console.

14. Load Kinect

1. Press the Xbox button on the controller.
   

1. 
   
2. Go to the System tab.
   

1. Then go to Settings.
   

1. Then go to Kinect & devices.
   

1. And then go to Kinect.
   

1. Make sure that Kinect On is checked.
   

1. Wait up to 2 minutes for the Kinect sensor to be recognized.If the Kinect sensor needs an update, the screen will indicate that it’s updating, which should take approximately 2 minutes. If the screen doesn’t indicate that an update is taking place, the Kinect sensor is up to date.

15. What's next?

16. Check Power

1. Make sure you are using a working power outlet. You can test another electric device, such as a lamp, with the same power outlet. Bypass any power strips for troubleshooting purposes.
   

1. Once you made sure the power outlet is working, firmly plug in your device into the working outlet.
   

1. 
   
2. If the device has buttons or a remote control, press the power button to turn the device on.