How to Fix when facing difficulty adding an additional eero to the network

Authored by: Support.com Tech Pro Team

1. Introduction

How to Fix when facing difficulty adding an additional eero to the network

2. Resolution

If you encounter one of the error messages described below, simply follow the associated instructions.

Bluetooth is off

During the setup process, if your phone's Bluetooth is off, you will be prompted to turn it on to complete the setup. It is suggested to have Bluetooth on so that your eero can both pair with your existing network and complete the registration of your eero. If you decide to set up manually, you can tap on Set up using the serial number and you can find that number on the bottom of your eero.

Multiple eeros found

If you are setting up a network with more than one eero, it is recommended to setup one eero at a time. This means you should follow the prompts in the app to power on and set up/register each eero one-by-one. If you wish to plug all your eeros in at once, you can identify which eero is ready for setup and registration by finding the eero with a solid green LED.

No eero found

If you see a screen that says No eero found, there is a chance that your eero is either unplugged, your phone's Bluetooth is off, or your phone has moved out of range of your eero. Confirm that the eero is powered on (the LED will blink blue) and that your phone both has Bluetooth on and is within range. If you run into this issue again, you can tap on Set up using the serial number and you can find that number on the bottom of your eero.

eero already registered/on a different network

If the app displays that the eero is already on another network, you can clear any past settings by performing a hard reset. To do so, make sure the eero is powered on, and proceed to hold down the reset button until the eero blinks red. From there, try adding the eero to the network.

Poor connection

If your eero is detected, we will run a test to determine whether or not it has an ideal placement within your network. If the placement of your additional eero to the rest of your network isn't as strong as it should be, you will see a screen that says Poor connection with additional steps to improve the placement of your eero.

Still, running into issues?

If you continue to run into issues with this step despite the instructions, connect your additional eero via Ethernet to the gateway eero (the one connected to your modem).

If you are able to complete the setup through this process, you can disconnect the Ethernet between the two eeros, and place the additional eero within 40 feet from another eero. If you would like to test the connection of this wireless eero after placing it elsewhere, open the eero application and tap on the respective eero at the bottom of the screen. You will then see the signal strength of that eero to the network. For more check 

Launch How to find the connection strength and status of eeros

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically