The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.
In general, in most homes, you can be up to 30 feet from your router for a decent connection.
From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.
The above numbers are approximates only. Optimal range may vary based on router make and model.
3. Introduction
The wireless routers in our homes that broadcast our Wi-Fi networks can be secured in different ways. The most common method of securing a Wi-Fi network is by setting a password. Another common way of securing a Wi-Fi network is to hide your network's name, or disabling the broadcast of its name altogether. Choosing to do this adds another layer of security and requires that someone know and manually enter your Wi-Fi network's name when attempting to connect to it.
Not all Wi-Fi networks with hidden or non-broadcasting network names (also known as SSID) require a password.
4. Additional Information
To better assist you, please answer this question.
5. Connect Wi-Fi
Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
Open Settings.
Select Wi-Fi.
Make sure Wi-Fi is set to On at the top.
Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
To Connect to a New Network
If you're connecting to a particular Wi-Fi network for the first time:
Select the connection from the list.
Enter the password for the network, then select Connect.
To Connect to a Hidden Network
If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.
Select Add network.
Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
6. Restart
Hold down the power button on your Android device. Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
A prompt will appear on-screen. Select Restart.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
If you had to shut down your Android device, wait 30 seconds before turning your device back on.
7. Toggle Wi-Fi
Certain routers have the option to toggle the Wi-Fi radio on or off with the use of a switch.
Locate the Wi-Fi toggle switch on the rear or side of the router. The shape and location varies by brand and model. Please refer to your routers documentation if you're unsure whether it has one or you're unsure where it's located.
Toggle it on if you want to use the Wi-Fi or off if you don't want to use the Wi-Fi.
8. Reboot Router
To reboot a router simply unplug the power cord, make sure that all the lights went off, keep it powered off for 30 seconds then plug the power cord back in.
9. Reduce Network Usage
A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.
To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.
10. Reduce Wireless Interference
Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This interference involves the presence of:
Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, garage door openers.
Structural materials in walls, floors, furnishings or other large objects.
To reduce wireless signal interference, look for any of the above devices, turn them off temporarily and check if the issue persists. If it does, then:
Consider moving the affected device or any of the other devices further from the affected device.
Alternately, if possible, you can select different wireless channels in the devices' configuration. Consult the devices' manufacturers documentation for details on how to make those changes.
The potential of structural materials to absorb wireless signal and cause signal loss or undesired behavior is as follows:
Check if other devices on the same network are having the same connectivity issue. This applies to situations when:
You are unable to connect to a Wi-Fi network:
Try connecting to the same Wi-Fi network with other devices.
You have no internet access or you have slow or intermittent connectivity:
Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.
12. Guided Path not helpful.
13. Escalate to PTE
If you are a PST, follow the Escalation Process to PTE.
14. What's next?
15. It Can't Happen Here
It Can't Happen Here
16. Guided Path not helpful.
17. Escalate to PTE
If you are a PST, follow the Escalation Process to PTE.
18. What's next?
19. It Can't Happen Here
It Can't Happen Here
20. Connect Wi-Fi
Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.
From the main screen of your device, look for and open Settings.
After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
Off - the Wi-Fi feature is disabled
Not Connected - there is no Wi-Fi connection established.
the Wi-Fi connections name - there is a Wi-Fi connection already established.
Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
Choose the type of security the Wi-Fi network has by tapping on it.
Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
At this point your iOS device should be connected to Wi-Fi.
21. Restart
Hold down the lock/power button.
Slide to power off when prompted.
Wait until the phone is off.
Hold down the lock/power button until you see the Apple logo.
22. Connect to Hidden Wi-Fi
Click or tap the Wi-Fi icon in the system tray area, at the bottom right corner of the screen, then scroll to the bottom of the Wi-Fi network list.
Select the Hidden Network then click or tap Connect.
Type in the Wi-Fi networks name and click or tap Next.
Type in the Wi-Fi password if required and click or tap Next.
Lastly, choose whether you want to make your device discoverable on the Wi-Fi network.
It is recommended to allow your PC to be discovered on private networks because that allows you to see other wireless devices on the same network, however it's not recommended in public places.
23. Restart
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
Select the Start menu, then select Power.
Select Restart.
24. Toggle Wi-Fi
Certain computers have the option to toggle the Wi-Fi radio on or off with the use of a switch on the side of a laptop or a combination of keys pressed on the keyboard.
Wi-Fi toggle switch
You may find this Wi-Fi toggle switch on some laptops.
Locate the switch on the side of the laptop. The shape and location varies by brand and model. Please refer to your laptops documentation if you're unsure whether it has one or you're unsure where it's located.
Toggle it on if you want to use the Wi-Fi or off if you don't want to use the Wi-Fi.
Key-press combination
You may find the Fn (Function) key on some computer keyboards. Pressing it in combination with another other key enables an alternate function for that key.
The alternate function is indicated by a second symbol printed on the key, usually in a different size then the regular function and sometimes in a different color. In this case, you need to look for a wireless antenna symbol.
Locate the Fn key and the Wi-Fi toggle key on your computers keyboard. Their location varies by computer or keyboard brand and model. Please refer to your devices documentation if you're unsure whether your computer or keyboard has the Fn feature or you're unsure where the keys are located.
Press and hold the Fn key and press the Wi-Fi toggle key to enable or disable the Wi-Fi radio.
25. Connect to Hidden Wi-Fi
Click the Wi-Fi icon in the menu bar at the top of the screen by the date and time, then select Join Other Network.
If you're not required to type in a Wi-Fi password, then enter the Wi-Fi networks name and click Join.
Otherwise, enter the Wi-Fi networks name select the Security type, enter the Wi-Fi password and click Join.
The most common and safest Security type is WPA2 Personal. This depends however on how the network was set up.
26. Restart
From the menu bar across the top of the screen, select the Apple menu, then Restart...
27. Additional Information
To better assist you, please answer this question.
28. Relocate Device
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.
29. Relocate Router Check
Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.
Good Placement
Bad Placement
30. Range Extender
If wireless signal is not reaching your device, and relocating your router or the device itself to be in closer proximity is not possible or doesn't resolve the issue, a great way to boost wireless signal without replacing existing equipment is to acquire and install a range extender. Range extenders work with your existing wireless router as a type of wireless repeater used to expand the reach of wireless signal in your home.
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