Issues with Xbox Live on Xbox 360 can prevent you from enjoying online gaming and other services. This guide provides troubleshooting steps to fix common Xbox Live issues on the Xbox 360 console.
Step-by-Step Guide:
Check Xbox Live Status:
Visit the Xbox Live Status page on your computer or smartphone to check for any outages or service disruptions.
Restart Your Xbox 360:
Turn off your Xbox 360, unplug it for a few seconds, and then plug it back in and restart.
Test Network Connection:
Go to ‘Settings’ > ‘System Settings’ > ‘Network Settings’ and select ‘Test Xbox Live Connection’ to check your internet connection.
Clear System Cache:
Go to ‘Settings’ > ‘System Settings’ > ‘Storage,’ select your storage device, and choose ‘Clear System Cache.’
Re-download Your Profile:
Delete your profile and re-download it from Xbox Live to refresh your account data.
Update Console Software:
Ensure your console software is up to date. Go to ‘Settings’ > ‘System’ > ‘Console Settings’ > ‘System Info’ and check for updates.
By following these steps, you can resolve most Xbox Live issues on your Xbox 360, ensuring continuous access to online gaming and other services. Regularly check your connection and keep your console updated for the best experience.
Contact Support.Com
If you are still having trouble, refer to the Pictorial Guide below, or Contact Support.Comfor Personalized Assistance.
1. Introduction
By following these steps, you can resolve most Xbox Live issues on your Xbox 360, ensuring continuous access to online gaming and other services.
2. What's next?
3. Verify Server Status
On your computer, smartphone, or tablet, visit https://support.xbox.com/en-US/xbox-live-status.
Under Services, make sure Xbox Live Core Services and Purchase and Content Usage show as Normal.
If you are having problem with a particular game or app, look under the Games and Apps section of the page, to be sure those parts of Xbox Live are not having problems.
4. Check Account Standing
On your computer, smartphone, or tablet, visit https://enforcement.xbox.com/Enforcement/ShowEnforcements.
Sign in with the same username (usually your e-mail address) and password you used on your Xbox.
Make sure no warnings or other messages appear.
5. Restart
Reboot with the controller
Press the Xbox Guide button on your controller.
Select Settings > Turn Off.
Select Yes to confirm.
Wait 30 seconds.
Push the Power Button on the front of your console to turn it back on.
If this doesn't work, then continue with the next method.
Reboot with the console
Push and hold the Power Button on the front of your console for about 10 seconds.
The console will turn off.
Wait 30 seconds.
Push the Power Button on the front of your console to turn it back on.
If this doesn't work, then continue with the next method.
System forced hard boot
Push the Eject button next to the drive tray, and wait for the tray to open fully.
Remove any discs from the Xbox.
Leave the drive tray open.
With the drive tray still open, unplug the power cable from the wall.
Gently, push the drive tray half-way back in.
Wait 30 seconds.
Plug the power cable back in.
Push the Power Button on the front of your console to turn it back on.
6. Test internet connection
Go to Settings and select System.
Select Network Settings.
Select your network from the list, it has a check mark in the corner.
Select Test Xbox LIVE Connection.
By testing your Xbox Live connection, your Xbox will automatically check for any system updates. If prompted, choose Yes to perform the update.
7. Check Free Space
Go to Settings and select System.
Select Storage.
This will show you what storage is currently available.
8. Try Download Again
Try downloading the game, app, or media you were having problems with again.
9. What's next?
10. Delete App
To uninstall apps or games:
Open the Settings menu then select System.
Open Storage.
Select the hard drive that the app or game is installed on.
Select Games and Apps.
Scroll up and down to choose. Select the app or game that you wish to remove.
App data or game files will be shown. Scroll down until you see the item that has an "Installed Xbox 360 App/Game" description.
Press A to open the operational commands, select Delete, then confirm.
The App or Game is now deleted.
11. What's next?
12. What's next?
13. Try Again Later
Try again later when the services are back up.
14. Verify Server Status
On your computer, smartphone, or tablet, visit https://support.xbox.com/en-US/xbox-live-status.
Under Services, make sure Xbox Live Core Services and Purchase and Content Usage show as Normal.
If you are having problem with a particular game or app, look under the Games and Apps section of the page, to be sure those parts of Xbox Live are not having problems.
15. Check Account Standing
On your computer, smartphone, or tablet, visit https://enforcement.xbox.com/Enforcement/ShowEnforcements.
Sign in with the same username (usually your e-mail address) and password you used on your Xbox.
Make sure no warnings or other messages appear.
16. Check Account Billing
On your computer, smartphone, or tablet, visit https://account.xbox.com/.
Sign in with the same username (usually your e-mail address) and password you used on your Xbox.
Select your gamer icon in the top-right corner of the page, then select Microsoft Account.
Select your payment option, or to add a payment option on the left.
Verify all information shown, such as the card number, expiry date, and security code, are correct, and there are no warnings.
17. Try Purchase Again
Try purchasing the game, app, or media you were having problems with again.
18. What's next?
19. Try Again Later
Try again later when the services are back up.
20. Verify Server Status
On your computer, smartphone, or tablet, visit https://support.xbox.com/en-US/xbox-live-status.
Under Services, make sure Xbox Live Core Services and Purchase and Content Usage show as Normal.
If you are having problem with a particular game or app, look under the Games and Apps section of the page, to be sure those parts of Xbox Live are not having problems.
21. Check Account Standing
On your computer, smartphone, or tablet, visit https://enforcement.xbox.com/Enforcement/ShowEnforcements.
Sign in with the same username (usually your e-mail address) and password you used on your Xbox.
Make sure no warnings or other messages appear.
22. Test internet connection
Go to Settings and select System.
Select Network Settings.
Select your network from the list, it has a check mark in the corner.
Select Test Xbox LIVE Connection.
By testing your Xbox Live connection, your Xbox will automatically check for any system updates. If prompted, choose Yes to perform the update.
23. Delete Profile
Go to Settings and select System.
Select Storage.
If you don't connect any external storage devices to your console, select Hard Drive. If you do use external storage, instead select All Devices.
Select Profiles.
Select the profile that you want to delete.
Select Delete.
Select one of the following:
Delete Profile Only - This deletes the profile but leaves saved games and achievements.
Delete Profile and Items - This deletes the profile and the associated saved games and achievements.
24. Restart
Reboot with the controller
Press the Xbox Guide button on your controller.
Select Settings > Turn Off.
Select Yes to confirm.
Wait 30 seconds.
Push the Power Button on the front of your console to turn it back on.
If this doesn't work, then continue with the next method.
Reboot with the console
Push and hold the Power Button on the front of your console for about 10 seconds.
The console will turn off.
Wait 30 seconds.
Push the Power Button on the front of your console to turn it back on.
If this doesn't work, then continue with the next method.
System forced hard boot
Push the Eject button next to the drive tray, and wait for the tray to open fully.
Remove any discs from the Xbox.
Leave the drive tray open.
With the drive tray still open, unplug the power cable from the wall.
Gently, push the drive tray half-way back in.
Wait 30 seconds.
Plug the power cable back in.
Push the Power Button on the front of your console to turn it back on.
25. Download Profile
Go to Social and select Sign In or Out.
Select Download Profile.
Select Download Profile at the bottom of the screen.
Enter the email address and password associated with the Xbox account.
Select the location where you want your profile to be downloaded, hard drive or external storage.
After your Xbox profile was downloaded, you'll be asked if you want the console to remember your password. Only do this if you're the only one using the console. Otherwise anyone who uses your console can sign in as you and use your account information. Select Sign In to finish.
26. Factory Reset
This will remove any and all data and settings from your console, and you will need to re-setup the device, as if you first purchased it.
Format Hard Drive
This clears the data, and makes sure the hard drive in your Xbox 360 is in good health.
The format can take a very long time, depending on the size and speed of your drive, as well as the type of format you choose.
From the Xbox dashboard screen, choose Settings > System.
Choose Storage.
Highlight your Hard Drive or Memory Unit, then choose Device Options by pushing Y on your controller.
Choose Format.
You will receive a warning, reminding you that this erases all data on your device. Choose Yes.
Your Xbox 360 will reboot and format the hard drive.
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