Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
Press the Xbox button to turn it back on.
From the controller
Press and hold the Xbox button on the controller.
Select Turn console off from the on-screen prompt.
Press the Xbox button to turn it back on.
4. Test Network Connection
Press the Xbox button on the controller.
Go to the System tab.
Then go to Settings.
Then go to Network.
And then go to Network Settings.
This screen is divided into three columns. From the right side column select Test network connection.
If the test is successful, you should see a message that says Everything is good. Otherwise you should be getting an error message stating what the problem is.
5. Choose Profile
Press the Xbox button on the controller.
Select Home.
Select the gamerpic in the top left corner of the screen.
Locate the profile you want to use and select Choose this person.
6. Remove Account
Push the Xbox guide button on your controller.
Select Settings âš™ï¸.
Select Account > Remove accounts.
Select one of your accounts you see listed.
Select Remove.
Repeat these steps for any other accounts listed.
7. Create Profile
On your controller, press the XBox button to open the guide.
Highlight the gamerpic in the upper-left corner to open the account list. If no profile or account is loaded, you will have an option to sign in your Microsoft account.
Choose a color. This will be the color scheme for the Xbox home screen.
View your completed profile. If you didn't already have an Xbox Live account, the Xbox One automatically generates a username and gamerpic for your account.
8. Delete Local Game Saves
Your game saves are automatically stored in the cloud while you’re connected to Xbox Live. If you delete the local game saves from your console, they will be re-synced with the cloud game saves once you reconnect to Xbox Live.
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the right pane, highlight the game you want to delete the saved games for.
Then press the Menu button.
Select Manage game from the pop-up menu.
In the left pane, go to Saved data.
In the right pane, select the gamertag for which you want to delete the saved games.
Then choose Delete from console.
9. Power Cycle
From the console
Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
Press the Xbox button to turn it back on.
From the controller
Press and hold the Xbox button on the controller.
Select Turn console off from the on-screen prompt.
Press the Xbox button to turn it back on.
10. Additional Information
To better assist you, please answer this question.
11. Proper Position
For the Xbox One console to work as intended, it has to be positioned properly. The proper position depends on the console model:
For Xbox One Original
Place the console horizontally.
Do not place the console vertically.
For Xbox One S or X
The console can be placed horizontally. This position offers the most stability.
The console can also be placed vertically. The proper stand is required when using the console in this position.
Do not place the console vertically without the proper stand.
Keep these in mind when placing the console:
Place the console on a stable surface.
Do not place the console on speakers or subwoofers.
The console should be in a well-ventilated, relatively cool place and away from direct heat sources.
The space should be uncluttered. Do not put other objects on, under, or right next to the console to avoid blocking the vents and cause your console to overheat.
12. Check Disc
Hold the disc by the edges without touching the top or bottom surfaces.
Inspect the disc for dirt, scratches or visible defects.
If the disc is dirty, use a soft, clean, slightly damp cloth to clean it by lightly wiping from the center of the disc outward.
Use water only. Do not use solvents to clean the disc.
If the disc still can't be recognized or played, try it in another unit of the same type or try another disc of the same type in the unit.
13. Additional Information
To better assist you, please answer this question.
14. Reset and Keep Data
This reset method erases all accounts, saved games, settings, home Xbox associations but keeps installed games & apps.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 10 seconds, then plug the power cord back in.
For this procedure, you will need to locate the Bind (1), Eject (2) and Power (3) buttons on the console. These buttons are in different locations on each model of the Xbox one:
Xbox One Original
Xbox One S
Xbox One X
Press and hold the Bind button and the Eject button at the same time, then press and release the Power button.
Continue holding the Bind and Eject buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the Bind and Eject buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter. From there select Reset this Xbox.
After that select Keep games and apps. This option will reset the operating system and delete all potentially corrupted data without removing your games and apps.
15. Uninstall Game
Uninstalling the game will remove all add-ons and local game saves as well.
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the right pane, highlight the game you want to uninstall.
Then press the Menu button.
And select Uninstall.
Confirm by selecting Uninstall.
16. Power Cycle
From the console
Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
Press the Xbox button to turn it back on.
From the controller
Press and hold the Xbox button on the controller.
Select Turn console off from the on-screen prompt.
Press the Xbox button to turn it back on.
17. Take Offline
Press the Xbox button in the center of the Xbox One controller to open the guide.
Select Settings.
Select Network.
Select Go Offline
18. Install Game from Disc
Insert the game disc into the console.
The game will start installing automatically and you will be notified towards the middle bottom of the screen.
You will be notified again once the installation is completed.
19. Delete Local and Cloud Game Saves
Deleting game saves from everywhere means you will lose all of your saved progress for the selected game from this console, the cloud, and all other consoles you play on, and you will have to start over. There is no way to recover the game saves if they are deleted using this option. Your online multiplayer stats, ranking or progression will be left intact. You may skip to the end if you prefer not to lose your game saves.
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the right pane, highlight the game you want to delete the saved games for.
Then press the Menu button.
Select Manage game from the pop-up menu.
In the left pane, go to Saved data.
In the right pane, select the gamertag for which you want to delete the saved games.
Then choose Delete everywhere.
20. Game Specific Ban
Game developers have the ability to build game-specific security into their titles and enforce their community policies to help ensure fair and respectful gameplay. Each developer approaches game bans differently, but generally there is no appeals process.
If you are experiencing gameplay issues, contact the game publisher to verify whether you've been banned from the game. The method by which you are notified of a game ban varies by developer and may include, but is not limited to, the following:
You receive an in-game message
You receive a connection error when you try to access the online features of a game
You cannot access certain game features
21. What's next?
22. Update
To install Xbox One updates immediately:
Press the Xbox button to open the guide.
Select Settings.
Select System.
Select Updates.
Select Console update available.
23. Reset and Remove Data
This reset method erases all accounts, saved games, settings, home Xbox associations and installed games & apps. Anything not synchronized with Xbox Live will be lost. You should only use this option as a last resort.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 10 seconds, then plug the power cord back in.
For this procedure you will need to locate the Bind (1), Eject (2) and Power (3) buttons on the console. They are all placed differently on each version:
Xbox One Original
Xbox One S
Xbox One X
Press and hold the Bind button and the Eject button at the same time, then press and release the Power button.
Continue holding the Bind and Eject buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the Bind and Eject buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter. From there select Reset this Xbox.
After that select Remove everything. This option will reset the console to factory default settings and remove all data.
24. Install Game from Disc
Insert the game disc into the console.
The game will start installing automatically and you will be notified towards the middle bottom of the screen.
You will be notified again once the installation is completed.
25. What's next?
26. What's next?
27. What's next?
28. What's next?
29. Verify Purchase
On your computer, smartphone, or tablet, visit https://account.xbox.com/.
Sign in with the same username (usually your e-mail address) and password you used on your Xbox.
Look under Transactions if your game is listed within the last five transactions. If it isn't, click More to see the rest of the transactions.
30. Reset and Keep Data
This reset method erases all accounts, saved games, settings, home Xbox associations but keeps installed games & apps.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 10 seconds, then plug the power cord back in.
For this procedure, you will need to locate the Bind (1), Eject (2) and Power (3) buttons on the console. These buttons are in different locations on each model of the Xbox one:
Xbox One Original
Xbox One S
Xbox One X
Press and hold the Bind button and the Eject button at the same time, then press and release the Power button.
Continue holding the Bind and Eject buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the Bind and Eject buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter. From there select Reset this Xbox.
After that select Keep games and apps. This option will reset the operating system and delete all potentially corrupted data without removing your games and apps.
31. Uninstall Game
Uninstalling the game will remove all add-ons and local game saves as well.
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the right pane, highlight the game you want to uninstall.
Then press the Menu button.
And select Uninstall.
Confirm by selecting Uninstall.
32. Power Cycle
From the console
Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
Press the Xbox button to turn it back on.
From the controller
Press and hold the Xbox button on the controller.
Select Turn console off from the on-screen prompt.
Press the Xbox button to turn it back on.
33. Install Game from Internet
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the left pane, go to Ready to Install.
In the right pane, highlight the game you want to install.
Then press the Menu button.
Select Install from the pop-up menu.
Confirm by selecting Install.
34. Delete Local and Cloud Game Saves
Deleting game saves from everywhere means you will lose all of your saved progress for the selected game from this console, the cloud, and all other consoles you play on, and you will have to start over. There is no way to recover the game saves if they are deleted using this option. Your online multiplayer stats, ranking or progression will be left intact. You may skip to the end if you prefer not to lose your game saves.
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the right pane, highlight the game you want to delete the saved games for.
Then press the Menu button.
Select Manage game from the pop-up menu.
In the left pane, go to Saved data.
In the right pane, select the gamertag for which you want to delete the saved games.
Then choose Delete everywhere.
35. Game Specific Ban
Game developers have the ability to build game-specific security into their titles and enforce their community policies to help ensure fair and respectful gameplay. Each developer approaches game bans differently, but generally there is no appeals process.
If you are experiencing gameplay issues, contact the game publisher to verify whether you've been banned from the game. The method by which you are notified of a game ban varies by developer and may include, but is not limited to, the following:
You receive an in-game message
You receive a connection error when you try to access the online features of a game
You cannot access certain game features
36. What's next?
37. Update
To install Xbox One updates immediately:
Press the Xbox button to open the guide.
Select Settings.
Select System.
Select Updates.
Select Console update available.
38. Reset and Remove Data
This reset method erases all accounts, saved games, settings, home Xbox associations and installed games & apps. Anything not synchronized with Xbox Live will be lost. You should only use this option as a last resort.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
If your console uses one, also disconnect the Ethernet cable attached to your console at this time.
Wait 10 seconds, then plug the power cord back in.
For this procedure you will need to locate the Bind (1), Eject (2) and Power (3) buttons on the console. They are all placed differently on each version:
Xbox One Original
Xbox One S
Xbox One X
Press and hold the Bind button and the Eject button at the same time, then press and release the Power button.
Continue holding the Bind and Eject buttons for 10-15 seconds.
Listen for two “power-up†tones a couple of seconds apart. You can release the Bind and Eject buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter. From there select Reset this Xbox.
After that select Remove everything. This option will reset the console to factory default settings and remove all data.
39. Install Game from Internet
Press the Xbox button on the controller.
Select My games & apps from the menu.
In the left pane, go to Ready to Install.
In the right pane, highlight the game you want to install.
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