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Authored by: Support.com Tech Pro Team
WhatsApp is a popular messaging app that offers voice and video call features. While WhatsApp calls are generally reliable, you may encounter common issues from time to time. This guide will walk you through troubleshooting these issues to ensure you have a smooth calling experience.
Check Your Internet Connection: Ensure you have a stable and fast internet connection. Use Wi-Fi for better quality or switch to a different network if you're using mobile data.
Close Background Apps: Background apps may use your device's resources and affect call quality. Close unnecessary apps running in the background.
Restart WhatsApp: Close WhatsApp and reopen it. Sometimes, restarting the app can resolve call quality issues.
Restart Your Device: If the problem persists, try restarting your device to refresh the system and network connections.
Use Headphones: If you experience audio delay or echoing, try using headphones or earphones. This can help eliminate feedback between the microphone and speaker.
Reduce Speaker Volume: Lower your device's speaker volume to minimize audio feedback during calls.
Check for Network Congestion: During peak usage times, networks may be congested, causing audio delays. Try calling again later.
Check WhatsApp Permissions: Ensure that WhatsApp has the necessary permissions to access your device's microphone, camera, and notifications. Go to your device settings and grant the required permissions.
Disable Battery Optimization: Some devices may optimize battery usage for apps, causing incoming call notifications to be delayed. Disable battery optimization for WhatsApp in your device settings.
Update WhatsApp: Outdated versions of WhatsApp may have bugs that affect call notifications. Update WhatsApp to the latest version from your app store.
Check Internet Connectivity: Verify that your device is connected to the internet. If not, try reconnecting or switching to a different network.
Disable VPN: If you're using a VPN, try disabling it. VPNs can interfere with WhatsApp's ability to make calls.
Check WhatsApp Server Status: Sometimes, WhatsApp's servers may experience downtime. Check the official WhatsApp status page to see if the issue is on their end.
Reinstall WhatsApp: If all else fails, try reinstalling WhatsApp. Backup your chats before uninstalling and reinstalling the app.
Grant Camera Permission: Ensure WhatsApp has permission to access your device's camera. Go to your device settings and grant camera permissions to WhatsApp.
Check Camera Privacy Settings: Review your device's privacy settings and make sure the camera is not restricted for WhatsApp.
Update WhatsApp: Outdated versions of WhatsApp may have video call bugs. Update WhatsApp to the latest version.
Enable Background App Refresh: On some devices, calls may drop when switching to another app. Check your device settings and enable background app refresh for WhatsApp.
Use Picture-in-Picture Mode: When multitasking, use WhatsApp's picture-in-picture mode to keep your call active while using other apps.
If you are still having trouble consider seeking personalized assistance from Support.Com.
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