How to Install the Pioneer Remote App

Authored by: Support.com Tech Pro Team

1. Introduction

The Pioneer Remote App allows you to enjoy your favorite music on Pioneer products. It lets you operate your device remotely, play music sources connected to the device, play different music tracks in every room or play the same tracks in a group of rooms. This guide will show you how to install the app onto your mobile device.

Before you begin, ensure your mobile device and home theater system are connected to the internet through the same home network.

2. Android or iOS

For the next steps, we need to determine what type of mobile device you have.

3. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

1. Swipe down on phone to access quick settings.
   

1. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
   

4. Install Android App

1. Launch the Play Store app on your Android device.
   

1. Search for "pioneer remote" in the search box. Select the Pioneer Remote App from the list of results.
   

1. Tap on Install.
   

1. Once installed, tap Open to launch the app immediately if you wish.

5. Add Device

1. Turn on your Pioneer device.
2. The device will be automatically detected and added to the Pioneer Remote App.
   

6. Connect Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

1. From the main screen of your Android device, tap on the Apps button.
   

1. Then look for and tap on Settings.
   

1. Go to Wi-Fi.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

1. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
   

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

1. Swipe downwards from the top side of the screen.
   

1. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
   

1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
   

7. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

1. Tap on the Settings icon from your home screen.
   

1. Your connected Wi-Fi network will show next to Wi-Fi
   

8. Install iOS App

1. Launch the App Store on your iOS device.
   

1. Tap on Search at the bottom of the screen.
   

1. Search for "Pioneer Remote App" in the search box at the top. Select the app from the list of results.
   

1. Tap on Get, then on Install. Once installed, tap Open to launch the app immediately if you wish.

9. Connect to Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

1. From the main screen of your device, look for and open Settings.
   

1. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
   
2. Off - the Wi-Fi feature is disabled
3. Not Connected - there is no Wi-Fi connection establishe
4. the Wi-Fi connections name - there is a Wi-Fi connection already established.

1. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
   

1. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
   

1. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
   

1. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
   

1. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
   

1. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
   

1. Choose the type of security the Wi-Fi network has by tapping on it.
   

1. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
   

At this point your iOS device should be connected to Wi-Fi.

10. Connection Type

Devices can be connected to a network in two ways:

Wired

Wired, using an Ethernet cable.

Wireless

Wirelessly, using Wi-Fi.

11. Connect Device to Network - Wired

1. Acquire an Ethernet cable.
2. Take one end of the cable and plug it into your router/modem's Ethernet port.
3. Plug the other end of the cable into your device's Ethernet port.

Ethernet Cable

Ethernet Port

12. Connect via Ethernet

1. Press the Home button on the remote control.
   

1. Using the arrow buttons, select Network / Bluetooth then press Enter.
   

1. Navigate the settings using the Up and Down arrows and change their values using the Left and Right arrows.
2. Make sure that Wi-Fi is set to Off and DHCP is set to Enable.
3. If the settings are set this way, the wired connection is configured automatically.

13. Connect via Wi-Fi

1. Press the Home button on the remote control.
   

1. Using the arrow buttons, select Network Bluetooth then press Enter.
   

1. Navigate the settings using the Up and Down arrows and change their values using the Left and Right arrows.
2. Make sure that WiFi is set to On and DHCP is set to Enable.
3. Navigate to WiFi Setup and press Enter on the remote
4. For the connection method select Scan Network, then follow the on screen instructions.
5. You will need to select a WiFi network and type in its WiFi password if required.

You can check your connection information by doing the following:

• Navigate to WiFi status to see the currently connected network
• Navigate to Network Check to test your internet connection