How to Integrate Webex with Microsoft Teams

Authored by: Support.com Tech Pro Team

1. Introduction

How to Integrate Webex with Microsoft Teams

2. Resolution

To access the functionality, follow these steps:

• Verify users have accounts activated in the Webex Control Hub
• Ensure users are registered to the Cisco Webex Calling or Unified Communications Manager
• Make sure users have the Webex app
• Ensure you have Administrator privileges for Microsoft Teams
• Update phone numbers for users in the Azure Active Directory

Open Microsoft Teams Admin Center and click Teams Apps followed by Manage apps. You can search for the Webex Call function and toggle the app status to allowed

Remember to update your permission policies to allow third-party apps too 

In the Teams apps menu, click on Setup policies and add the Cisco Webex Call app to your Microsoft setup. Users will now be able to click Webex Call at the bottom of a window when chatting in Microsoft Teams.

Or employees can click on the Webex Call function on the left-hand menu bar and just tap in the number of the person they want to call through Webex.