Authored by: Support.com Tech Pro Team
It can be a very frustrating or even heartbreaking experience to lose your images. Missing photos and videos can be lost forever from your Android device. Thankfully, there are numerous ways to protect those precious memories.
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Before You Begin:
You must have this thing before you whatever.
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With the Google Photos app you can back up unlimited photos and videos for free, providing they're smaller than 16MP and 1080p resolution.
If you're signed up to Google Photos and have been using it, you can use it now to get your image and video files back.
Alternatively, if you don't have Google Photos or it isn't a lost image you're after, Google Drive allows you to share your files easily between all your devices, as well as access them from anywhere in the world on any other computer you can access.
Like Google Photos, unless you've intentionally set it up, you won't be able to get your files back.
We were unable to locate the file on your device, and all the backup resources that are available are either not in use, or do not contain the file.
The next option is professional data recovery. These services can be quite expensive, depending on how much data is lost, and how the data was lost in the first place.
If you intend to pursue professional data recovery services, it is extremely important you stop using your device, Shut it down, and do not turn it back on till after you have spoken with the professional data recovery service you have chosen.
Continuing to use the device in any way can destroy the data permanently, without any chance or hope of recovery.