How to Repair Basic Chromebook Video Issues

Authored by: Support.com Tech Pro Team

How to Troubleshoot and Repair Video Issues on a Chromebook

Experiencing video issues on your Chromebook can be frustrating, but many common problems can be resolved through troubleshooting. This comprehensive guide will help you identify and fix various video-related problems on your Chromebook.

1. Basic Video Troubleshooting:

Start by checking the physical connections like HDMI or USB-C cables.

Ensure the screen brightness is appropriately adjusted.

Restart your Chromebook to rule out temporary glitches.

2. Checking Display Settings:

Click the clock in the bottom-right corner and select the settings gear.

Navigate to "Display."

Adjust the display resolution, orientation, and refresh rate as needed.

3. Updating Graphics Drivers:

Click the clock, select "Settings," and go to "About Chrome OS."

Click "Check for Updates" and make sure you have the latest Chrome OS version.

Outdated graphics drivers can cause issues; ensure you are running the latest version.

4. Clearing Browser Cache and Cookies:

If video issues are primarily within a web browser, try clearing the cache and cookies.

5. Checking for Hardware Issues:

Inspect the screen for physical damage, dead pixels, or discoloration.

If your Chromebook has a detachable screen, ensure it's securely connected.

Test if the issue persists in different lighting conditions.

6. Testing External Monitor/TV:

Connect your Chromebook to an external monitor or TV to see if video displays correctly there.

If it works on an external display, the issue may be with your Chromebook's built-in screen.

7. Powerwash (Factory Reset):

As a last resort, consider a Powerwash to reset your Chromebook to its default settings (as outlined in the sound guide - Step 8). Backup your data before performing a Powerwash.

Video issues on a Chromebook can be resolved through a series of troubleshooting steps. By following this guide, you should be able to identify and fix common video-related problems. Remember to back up your data before performing a Powerwash or seeking professional help if the issue persists.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction: Chromebook: Repair Video Issues

It can be incredibly frustrating when the display on your Chromebook isn't working right. This guide will take you through the basic steps to repair that problem.

2. Chromebook: Remove HDMI Cable

If an HDMI cable is connected, disconnect it.

3. Chromebook: Restart

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

1. Select the User menu by clicking your profile picture in the bottom-right corner.
   

1. Select the Power symbol. Your Chromebook will turn off.
   

1. Wait 10 seconds.
2. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

1. Push and hold the Power Button on your keyboard for 10 seconds.
2. Wait 10 seconds.
3. Push the Power Button on your Chromebook to turn it back on.

4. Chromebook: Adjust Screen Settings

1. Select your profile picture in the lower-right corner.
   

1. Select Settings.
   

1. Scroll down, and select Displays.
   

1. Using the slider bar on the right-hand side, adjust the Resolution till it says Best next to the numbers.
   

5. Chromebook: Hard Reset

1. Select the User menu by clicking your profile picture in the bottom-right corner.
   

1. Select the Power symbol. Your Chromebook will turn off.
   

1. Wait 10 seconds.
2. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.

6. What's next?

7. Chromebook: Charge

1. Plug in the power adapter to your Chromebook, and the wall.
   

1. Allow it to charge for at least 30 minutes.

8. Chromebook: Remove HDMI Cable

If an HDMI cable is connected, disconnect it.

9. Chromebook: Hard Reset

1. Select the User menu by clicking your profile picture in the bottom-right corner.
   

1. Select the Power symbol. Your Chromebook will turn off.
   

1. Wait 10 seconds.
2. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.