How to Reset a Nest Hello Video Doorbell

Authored by: Support.com Tech Pro Team

How to Reset a Nest Hello Video Doorbell

Resetting a Nest Hello Video Doorbell can be necessary for a variety of reasons, such as troubleshooting connectivity issues, preparing the device for a new owner, or simply restoring it to its factory settings. Whether you’re looking to clear all settings and preferences or solve technical problems, resetting your Nest Hello is a straightforward process that can be completed in a few easy steps.

Step-by-Step Guide:

1. Locate the Reset Button:
   • The reset button is located on the back of the Nest Hello doorbell. You will need to detach the doorbell from its mount to access this button.
2. Press and Hold the Reset Button:
   • Use a small object like a paperclip to press and hold the reset button for about 10 seconds. You should see the light ring around the button start to pulse blue.
3. Release the Button:
   • Once the light ring begins to pulse blue, release the reset button. This indicates the reset process has begun.
4. Wait for the Reset to Complete:
   • The Nest Hello will go through a series of color changes. When the light turns solid white, the reset process is complete, and the device has been restored to its factory settings.
5. Reattach and Reconfigure the Device:
   • After the reset, reattach your Nest Hello to its mount. Open the Nest app on your smartphone, and follow the on-screen instructions to set up the device again.

By following these steps, you can easily reset your Nest Hello Video Doorbell to resolve issues or prepare it for a new setup. Remember to reconfigure the device through the Nest app to restore functionality and access all features.

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1. Introduction

This guide will assist you in performing a factory reset on your Nest Hello Video Doorbell. You may wish to do this if your device is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else.

Factory resetting your camera will erase all your camera's settings and options. It will not automatically reconnect to Wi-Fi.

You will need:

• The release tool (or unfolded paper clip)

2. Remove Device from Nest Account

You can remove your Nest device (Thermostat, Cam, Dropcam, etc) from your Nest Account within the Nest app. Whether you're using a computer or mobile phone, the steps are the same.

1. To remove a Nest device from your Nest Account, log into your account with the Nest app.
2. If you have multiple homes registered on the app, tap the Menu icon in the top left corner of the app home screen, then select the home that has the device you'd like to remove.
   

1. Tap the device you'd like to remove on the app home screen.
2. Tap the Settings icon in the upper right hand corner.
   

1. Scroll down and select Remove.
2. You'll then be asked to confirm your choice.
   

1. You'll get an email from Nest to confirm the camera has been removed from your account.
2. The device has been removed from the Nest account.

3. Factory Reset

If you have a Nest Aware subscription, do not cancel it if you intend to continue using your camera.

1. Insert the release tool (or a paperclip) into the hole at the bottom of Hello and pull it from the base.
   

1. Using the release tool, hold down the reset button on the back and at the same time, hold down the doorbell button on the front for about 10 seconds.
   

1. The camera will chime as its light ring spins blue, then flashes yellow.
   

1. When the lights turn off, release the two buttons.
2. The camera will chime again while the light ring pulses blue to indicate the factory reset is complete.
   

1. Factory reset is complete. If you want to reconnect the camera to the app, go through the setup once again.