How to Reset Firewalla Box

Authored by: Support.com Tech Pro Team

1. Introduction

How to Reset Firewalla Box

2. Resolution

Reset Rules  Box Settings -> Advanced -> Reset -> Reset Policy Rules

This resets all the blocked Rules and Features applied to your network.  In case you blocked 1000 sites and are not sure which one to unblock, this will fix that problem.

Reset to Factory Default 

Reset and Recover Configuration

If you'd like to recover the previous data after the reset. The recommended sequence is : 

1. Do not unpair the existing Box. 
2. Do the reset
   
3. Reset Firewalla Blue/Red
4. Reset Firewalla Gold
5. Reset Firewalla Blue Plus
6. Reset Firewalla Purple 
7. Launch How to Reset Firewalla Purple
8. Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

After Reset

1. Tap on the "+" sign to pair it with the new Box. 
2. Migrate data from your previous pairing: Go to Settings -> Advanced -> Migrate from other boxes. Here is the detailed tutorial on Box data migration. 
3. Tap and hold on to the previous Box icon on the App main page, then tap on "Unpair" to remove the previous box. 

Reset Firewalla Blue/Red 

1) If you can still access the Firewalla App. 

Go to Box Settings -> Advanced -> Reset -> Reset to Factory Defaults

2) In case you can't access the App, you need to reset using a USB. 

• Get an empty USB stick.  Formatted with FAT partition.
• Create an empty file "firewalla_reset" and place it at the root of the USB stick.
• Plugin USB stick
• BOOT Firewalla
• Firewalla should now be reset 

In case things go wrong, follow our guide to reflash Blue/Red's software image.

Reset Firewalla Gold 

1) If you are using iOS

• First screen -> tap the top right icon "…" -> scroll down and tap on "Reset Firewalla box" -> reset the gold
• Wait for two minutes
• The box will be reset and rebooted. Pull down the box main page to sync up.
• You can use the "plus" sign to pair the Gold and tap the "Quick Setup" to recover the network setup. 

2) If you are using Android 

• First screen -> tap the top right icon "…" -> scroll down and tap on "Hardware Troubleshooting" -> Tap the gold -> scan QR code -> tap on 'Reset to Factory Defaults'
• Wait for two minutes
• The box will be reset and rebooted. Pull down the box main page to sync up.
• You can use the "plus" sign to pair the Gold and tap the "Quick Setup" to recover the network setup. 

In case things go wrong, follow our guide to reflash Gold's software image.

Reset Firewalla Blue Plus

1. Power Cycle the box
2. When the green LED light starts blinking (within 10 seconds), use a pin to press and hold the reset button. 
3. Hold the button for about 10 seconds, then release the button when the green LED light becomes solid.
4. The box will then boot up normally in about 3-5 minutes.