How to Restore My Xfinity Modem

Authored by: Support.com Tech Pro Team

How to Restore My Xfinity Modem

Restoring your Xfinity modem to factory settings can help resolve connectivity issues and reset any customized settings. Follow these steps to restore your Xfinity modem:

1. Locate the Reset Button:
   • Find the reset button on the back of your Xfinity modem. It is usually a small, recessed button that may require a paperclip to press.
2. Perform a Soft Reset:
   • Use the reset button to perform a soft reset by pressing and holding the button for about 10 seconds until the modem's lights start blinking.
   • Release the button and wait for the modem to reboot. This process can take a few minutes.
3. Perform a Factory Reset:
   • For a factory reset, press and hold the reset button for 30 seconds until all lights on the modem turn off.
   • Release the button and wait for the modem to fully reboot. This can take up to 10 minutes.
4. Reconfigure Your Modem:
   • After the reset, you may need to reconfigure your modem settings, including Wi-Fi network name (SSID) and password.
   • Open a web browser and enter “10.0.0.1” to access the Xfinity modem login page.
   • Use the default login credentials (usually “admin” and “password”) to log in and reconfigure your settings.
5. Check Your Connection:
   • Ensure your devices are reconnecting to the Wi-Fi network.
   • Test your internet connection by opening a web page or running a speed test.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction

You may need to reset your router if you forgot the router's password, or due to a troubleshooting process.

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

2. Factory Reset

1. Open your browser and type 10.0.0.1 in the address bar.
   

1. You will be presented with a login screen. Type in the default username "admin" and the password will be "password" - then click LOGIN.
   

1. Click on (1) Troubleshooting, click on (2) Reset/Restore Gateway. Then click on (3) Restore Factory Settings.
   

3. Additional Information

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4. Basic Setup for Your Comcast Gateway

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

5. Pinhole method

You can factory reset your Comcast Gateway by using a paperclip or similar object.

1. On the back of the gateway device, locate the reset pinhole. Using a small object, press and hold the reset button for at least 30 seconds.
   

1. Once 30 seconds has passed, release the button. Your gateway device will begin booting up while performing a factory reset.