How to Set Up a Fitbit Charge 2 Fitness Tracker

Authored by: Support.com Tech Pro Team

1. Introduction

Congratulations on your new Fitbit fitness tracker! This guide will walk you through setting up the companion app on your smartphone, to provide full and detailed overview of your stats to make getting, and staying, in shape more fun and rewarding!

It is recommended to fully charge your tracker before setting up the device.

2. Basic Setup

The Fitbit Charge 2 is one of the many fitness trackers available today.

To begin setup, make sure your Fitbit has been charged.

1. To charge your Fitbit, plug your USB connector into either a PC or a charger adapter.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
   

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2. Make sure the button on your tracker is aligned with the button opening on the charging cable.
   

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2. You will know when the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. The battery icon will disappear after 3 seconds.

3. Enable Bluetooth

1. Swipe down on your screen (or up, if using a tablet) to access the menu.
2. Hold down on the Bluetooth icon to bring up Bluetooth options.
   

1. Ensure the Bluetooth switch is set to ON.
   

4. Install Android App

1. Open Play Store.
   

1. Tap on the search bar and search for Fitbit.
   

1. Tap on Fitbit.
   

1. Tap Install to start downloading the app.
   

1. Once installed, tap Open to proceed to the setup.
   

5. Joining Fitbit

1. Launch Fitbit.
   

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2. Tap Join Fitbit.
   

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2. Scroll through the list and tap the Fitbit device you're using.
   

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2. Tap on Set Up Your Fitbit.
   

6. Pairing

1. Your tablet or phone will now try to find your tracker.
2. Wait for it to connect.
3. Type the code on your Fitbit into your phone or tablet.
   

1. Your Fitbit is now connected!

7. Setting Up

1. Tap Let's Go.
2. Follow the prompts to fill in your personal information such as height, weight, and birthday. For example, swipe left or right to choose your weight.
   

1. Type in your name, email, and create a password.
2. Accept the Terms of Service.

8. Enable Bluetooth

1. Open Settings on your phone or tablet.
   

1. Then tap Bluetooth.
   

1. Make sure Bluetooth is set to On.
   

9. Install iOS App

1. Open the App Store.
   

1. Tap on Search.
   

1. In the search bar, search for Fitbit.
   

1. Find Fitbit in the search results and tap on GET.
   

1. Tap on Install to start download.
   

10. Enable Bluetooth

1. Click the Action Center icon in the bottom right corner of the screen.
   

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2. Tap on the All Settings tile after that.
   

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2. Then go to Devices.
   

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2. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
   

11. Install Windows App

1. Open the Windows Store.
   

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2. Search in the top-right for "Fitbit" and click the Fitbit App.
   

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2. Click Get to download and install the app.
   

12. Join Fitbit

1. Launch the Fitbit app.
   

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2. Click Join Fitbit.
   

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2. Pick the tracker you are setting up from the list.
   

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2. Click Setup your [tracker].
   

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2. Click Lets Go.
   

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2. Input your birthday and click the arrow to continue.
   

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2. Input your height and click the arrow to continue.
   

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2. Select your gender and click the arrow to continue.
   

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2. Input your weight and click the arrow to continue.
   

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2. Input your name and choose an e-mail address / password, then click to agree to the Terms of Service, and click the check mark to continue.
   

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2. Click I Agree to agree to the terms and policies.
   

13. Pairing

1. Click on the arrow to proceed to pairing your device.
   

1. Enter the 4 digit code displayed on your tracker.
   

14. Enable Bluetooth

1. Click the System Preferences icon.
   

1. Click the Bluetooth icon.
   

1. Bluetooth properties will open.
2. Ensure that Bluetooth status reads Bluetooth: On. If it is off, click Turn Bluetooth On to enable it.
   

1. Your computer will automatically begin searching for Bluetooth devices that may be in range.

15. Install macOS App

Download the installer from the Fitbit website.

1. Visit this page on your Mac: http://www.fitbit.com/setup
2. Scroll down, and click the button labeled Download for Mac.
   

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2. Open your Downloads, and double-click the Install Fitbit Connect.pkg file.
   

Carefully follow the on-screen prompts to install Fitbit Connect.

1. Click on Continue.
   

1. Read the license agreement and click Continue.
   

1. Click Agree to accept the licence.
   

1. Click on Install to continue.
   

1. Enter your computer's administrative username and password and click Install Software.
   

1. After software is done installing click Close to exit the installer.
   

16. Join Fitbit

1. Open the Fitbit Connect app.
   

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2. To setup a new account click on New to Fitbit.
   

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2. Type in your e-mail address and preferred password, click to agree to Terms of Service, and then click on Sign Up.
   

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2. Enter in your personal information and then click Sign Up.
   

17. Pairing

1. Click the Fitbit tracker that you're setting up.
   

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2. Click Next start the pairing process.
3. Enter the code that appears on your Fitbit's display.
   

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2. Accept the EULA and continue through the steps as the app walks you through the rest of setup.