How to troubleshoot Login and New Account on Snapchat

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will help you on how to troubleshoot Login and New Account on Snapchat

2. Resolution

Check Their Username and Password

Double-check that you’re using the right username and password. If the Snapchat username or password is misspelled, then you may see the ‘User Not Found’ error message

Check the Internet Connection

Make sure your device has a good internet connection.

You can try connecting to Wi-Fi if you have weak cellular service. Restarting your device may also help with internet connection problems

Uninstall Unauthorized Apps and Plugins

The ‘Could Not Connect’ error message may be shown if we detect the use of unauthorized third-party apps or plugins. This will stop them from being able to log in or make a new account 

If they’re using an unauthorized app or plugin, then uninstall it and only use the official Snapchat app

Some apps are allowed by Snapchat. Learn more about Connected Apps that are trusted and approved by Team Snapchat  

Avoid Using a VPN with Snapchat

Some Snapchatters using a VPN (virtual private network) to connect to Snapchat may have issues creating an account or logging in.

If your device is on a VPN and you’re having login issues, try switching to a different network and logging in again

Un-Root Your Android Device

Rooted Android devices can’t be used to log into Snapchat ðŸ™…🏽 You may see the ‘Login Error’ message if you try to log into Snapchat or make a new account on a rooted Android device.

If your Android device is rooted and you can’t log in:

1. Un-root your Android device
2. Uninstall third-party apps and plugins
3. Reinstall the official Snapchat app

Reactivate Your Deleted Account

If you deleted your Snapchat account less than 30 days ago, then you can still log in using your username and password to reactivate it.

You can’t log in using your email address or change your password. You may see a ‘User Not Found’ error message if you try to log in using your email address instead of your username

If you deleted your account 30 days ago or more, then the account is permanently deleted and can’t be logged into again 

The Snapchat Account may be Locked

A Snapchat account may get locked for a few reasons. You can’t log in if your Snapchat account is locked.

This is done to protect the account and keep Snapchat fun and safe for everyone