How to troubleshoot Oculus Quest 2 or Quest controllers during initial setup

Authored by: Support.com Tech Pro Team

1. Introduction

How to troubleshoot Oculus Quest 2 or Quest controllers during initial setup

2. Resolution

If you're having trouble completing the setup process in-VR, you may see a pairing code in-VR that looks like this: 

To resolve this issue:

1. 1.Open the Oculus app on a compatible mobile device. If you don't already have the Oculus app, you can download it from either the App Store or Google Play store.
2. 2.
3. When you open the Oculus mobile app, you'll continue the setup process which includes:
4. 1.Signing into Oculus with Facebook
5. 2.Setting up a VR profile
6. 3.Adjusting preferences and privacy settings
7. 4.Creating an Oculus Store PIN
8. 5.Adding payment information
9.  
10. 3.Once you complete the steps listed above, choose Oculus Quest 2.
11. 4.Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.
12. 5.After your headset is paired, tap Wi-Fi or Controller Issues?, and then select Pair Controllers
13. 6.Follow the remaining steps displayed in your Oculus app to resolve the issue
14.  
15. If your Oculus Quest controller LED does not light up, you may need to replace the controller battery 
16.