How to Turn Off Demo Mode on a LG Smart TV

Authored by: Support.com Tech Pro Team

Turning Off Demo Mode on a LG Smart TV

If your LG Smart TV is in demo mode, you may notice that certain settings are restricted or reset after each use. Turning off demo mode restores full control of your TV’s features. Follow this guide to turn off demo mode on your LG Smart TV.

Step-by-Step Guide:

1. Access the Settings Menu:
   • Press the ‘Settings’ button on your LG remote.
2. Go to ‘General’:
   • Navigate to the ‘General’ settings section.
3. Select ‘Home/Store Mode’:
   • In the General menu, select ‘Home/Store Mode.’
4. Choose ‘Home Mode’:
   • Switch from ‘Store Mode’ to ‘Home Mode’ to disable demo mode.
5. Save and Exit:
   • Save the settings and exit the menu. Your TV should now function normally without demo mode restrictions.
6. Restart the TV:
   • Restart your TV to ensure the changes take effect.

Turning off demo mode on your LG Smart TV is essential for full access to all features and settings. By following these steps, you can disable demo mode and enjoy uninterrupted control over your TV.

Contact Support.Com: 

If you are still having trouble, refer to the Pictorial Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction

Demo Mode, sometimes called Sales Floor mode, shows off the various features and qualities of your LG television. Obviously though, this is not something you'd want displayed while you are using your TV at home.

This guide will walk you through disabling Demo Mode on your LG Smart TV.

2. Disable Demo Mode

LG TVs can come equipped with one of two versions of operating software. They are commonly referred to as Netcast and webOS. webOS is on most smart televisions made after 2014, while Netcast is more common on older smart televisions and non-smart televisions.
Both versions of the software are covered here. You should be able to identify whether your TV has Netcast or webOS based on the screenshots provided.

LG TVs with Netcast

1. On your remote, press the Settings or Menu button.
   

1. Select Options, then Mode Setting.
   

1. Make sure Home Mode is selected.
   

LG TVs with webOS

1. Push the Home button on your remote.
   

1. Select the Settings gear icon in the top-right corner.
   

1. Select All Settings at the bottom right.
   

1. Select General > Home/Store Mode. Then select Home Mode.
   

3. Determine Platform

We must determine which platform is loaded on your LG Smart TV before beginning. Newer TVs released after 2014 will have webOS. Older models released between 2011 and 2015 will have NetCast. See the images below to help tell the difference.

• Using webOS
  

• Using Netcast
  

4. Factory Reset Using webOS

1. Press the Home/Smart button on your remote to bring up your launcher.
2. Select Settings icon in the upper right corner of the screen.
   

1. Select the All Settings option at the bottom right corner of the screen.
   

1. Select the General, then choose Reset to Initial Settings.
   

1. Enter your password if you have one. The TV will begin to restart.
   If you have not set a password, the factory set password is usually 0,0,0,0 or 1,2,3,4.

1. The TV will attempt to proceed through the initial setup process as if it was being setup for the first time.
   

5. What's next?

6. Factory Reset Using Netcast

1. Press the Home/Smart button on your remote.
2. Select Settings from the bottom-left.
   

1. Select Option, then choose Initial Setting.
   

1. Enter your password if you have one.
   If you have not set a password, the factory set password is usually 0,0,0,0 or 1,2,3,4.

1. Select Yes to accept the terms of the disclaimer, then the TV will revert to factory settings.