Authored by: Support.com Tech Pro Team
In This Guide
You'll Learn:
Clicking this button will open a new guide that will provide you with steps to resolve your issue.
Clicking this button will open a new guide that will provide you with steps to resolve your issue.
Make sure your device is connected to your Range Extender via its Wi-Fi network, or physically using an ethernet cable before continuing.
Depending on your exact device (Smartphone or Tablet), and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
Depending on your exact device (Smartphone or Tablet), and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Apple iOS devices and generations.
Windows 10 may show slightly different options, but the steps should be similar across all versions of Windows 10.
If you're asked for a password, it's the one you just setup on your range extender.
macOS may show slightly different options, but the steps should be similar across all versions and themes on macOS.
If you're asked for a password, it's the one you just setup on your range extender.
There are four status lights for your range extender.
Green
The range extender is powered on.
Amber
The range extender is booting.
Off
The range extender is powered off.
Green
Wi-Fi security is enabled (WPA or WPA2).
Blinking Green
A WPS connection is being established.
Off
Wi-Fi security is not enabled.
Each Ethernet port on the back of your Range Extender has a small light.
Green Router Link
The range extender has an optimal connection to your router.
Amber Router Link
The range extender has a good connection to your router.
Red Router Link
The range extender has a weak connection to your router. It should be placed closer to your router.
Router Link Off
The range extender does not have a connection to your router.
Green Device Link
The range extender has an optimal connection to your device.
Amber Device Link
The range extender has a good connection to your device.
Red Device Link
The range extender has a weak connection to your device. It should be placed closer to your range extender.
Device Link Off
The range extender does not have a connection to any devices.
You can check the status of your range extender in two ways:
The type and amount of network related information that you get depends on which method you use.
Finding the most optimal location for your Range Extender in your home is important for both maximizing your signal range and wireless coverage. Your Range Extender has a spot finder during the setup process to help you locate the best location for your device.
You can move your Range Extender from outlet to outlet using the spot finder as a guide for selecting locations that will provide the best wireless performance in your home.
You can also look at the light on the front of the range extender to get a quick at-a-glance idea if it is currently positioned well:
Green Router Link
The range extender has an optimal connection to your router.
Amber Router Link
The range extender has a good connection to your router.
Red Router Link
The range extender has a weak connection to your router. It should be placed closer to your router.
Router Link Off
The range extender does not have a connection to your router.
Green Device Link
The range extender has an optimal connection to your device.
Amber Device Link
The range extender has a good connection to your device.
Red Device Link
The range extender has a weak connection to your device. It should be placed closer to your range extender.
Device Link Off
The range extender does not have a connection to any devices.
In general, you want your Range Extender at least six feet away from your router. At most, you want it half-way between where your router is, and where you want the signal to reach. Finding and testing multiple locations may be necessary if wireless interference is a factor within your home.