JBuds Air Pairing Guide

Authored by: Support.com Tech Pro Team

1. JBuds: Getting a Good Fit

Step one when setting up your JLab JBuds is to make sure you're getting a proper fit. If the earbuds aren't snug in your ear canal, the sound may be weak or distorted. Luckily, these earbuds come with 3 different sized tips and an optional spacer (called a cush fin), so be sure to try all of the sizes for the best fit as shown below:

2. JBuds: Preparations

Before you can pair your JBuds to your device, you must ensure that they are charged and ready to go. Here's how you do that:

Bear in mind that the case also functions as a backup battery bank for your earbuds. If your earbuds don't start charging when in the portable charging case, it may also need to be charged:

3. JBuds: Pairing process

Please Note: The next time you remove your earbuds from their charging case, they will automatically pair with your device again. There is no need to follow these steps every time you wish to pair them unless you are pairing them to a new device.

4. JBuds: Final Suggestions

5. JBuds: Escalation Reminder

Friendly Reminder: Unless you're absolutely sure the device needs to be replaced, you can always escalate issues directly to the manufacturer! Or, try linking to the troubleshooting guide:

Launch JBuds Air TS Guide

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

6. Contact JLab

Please Note: JLab gives consumers 2 full years of limited warranty time. You can find more information and access the MFG warranty claim form here.

7. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

8. Defective device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

9. JBuds: MFG Claim?

JLab Audio provides their Guests a 2 year limited MFG warranty.

10. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

11. Protection Plan Tranfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

12. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.