Resolving Problems with Your LG Tone Ultra Wireless Headset

Authored by: Support.com Tech Pro Team

1. HBS835: Get the Manual

Troubleshooting the LG Tone Ultra HBS-835

The first thing you'll want to do is have the manual close at hand. If you are unsure where your user manual for this product is, please click here.

Also, here are some general diagrams from the manual that will help in this process:

2. HBS835: What Issue?

3. HBS835: No Power

Your best bet when your device does not power on is to make sure it is charged. Plug it in for a while and see if that alleviates the issue.

Here are some diagrams that will help you determine if your device is charged or is able to be charged:

4. Please contact us for further assistance

We would love to further assist you! Please kindly contact us at the number below or simply click the button that looks like this:

It should be just beneath this message!

Target Technical Support: 877-698-4883

5. HBS835: Can't Connect

Be sure that the device you are attempting to connect to is in range:

Once your device is in range, follow these steps:

1) Make sure the headset is turned on. Please refer to step 1 of this giude for what the lights mean.

2) Have your device "forget" the saved bluetooth connection with your LG Tone Ultra headset.

3) Hold the multifunction button and slide the power switch to the "on" position to put the LG tone into search mode.

4) Attempt to reconnect using the steps in the following guide:

Launch LG Tone Ultra Bluetooth pairing Guide