TP-Link KC115 Setup Guide

Authored by: Support.com Tech Pro Team

1. KC115: Understanding the Device

This is a 360 degree horizontal/118 degree vertical view camera. It should be placed somewhere either high up or centrally in the room in an unobtrusive spot where it can pan everywhere. Here is a chart with the basic functions:

2. KC115: Setting Up The Camera

Please scroll down for all instructions

First, the Guest must download the Kasa App from either google play or apple app store. Once it is opened, have the Guest tap 'Log In':

Next, the Guest must follow the on screen instructions and log into their newly created TP-Link account. Once logged in, they will touch the

button and select Kasa Spot Pan Tilt from the list:

Next, the Guest will plug in the camera and follow the on-screen instructions to get it connected to the WiFi:

Once that's done, the camera is basically set up!

3. KC115: Viewing Cameras

Scroll down for all instructions
Camera feed can be viewed from either the app home page or the camera page:

The Guest can receive alerts from the camera if they set it up in the camera settings page. Another useful setting is the motion tracking which will make the camera follow anything that moves:

4. KC115: Setting Schedules

Setting up schedules is also very important for times the Guest will be away:

5. VIBE KC115

There are many more TP-Link cameras that can be used in conjunction with this one on sale at Target. Simply mention to the Guest that we have them in case they want to expand!


Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

6. KC115: Check the Faq

The first thing to do would be to factory reset the camera and try to set it up again. The reset button is located on the underside of the camera lens - the Guest must hold it for 15 seconds to initiate the factory reset.

Then, follow this link for more setup issue instructions: What should I Do if I Fail to Set Up My Camera?

You can check for instructions on how to solve other issues on the main page: KC115 FAQ

7. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

8. KC115: Setting Up The App

Please scroll down for all instructions

First, the Guest must download the Kasa App from either google play or apple app store. Once it is opened, have the Guest tap 'Create Account':

Next, the Guest must follow the on screen instructions and log into their newly created TP-Link account. Once logged in, they will touch the

button and select Kasa Spot Pan Tilt from the list:

Next, the Guest will plug in the camera and follow the on-screen instructions to get it connected to the WiFi:

Once that's done, the camera is basically set up!