Troubleshooting Common Issues with the Microsoft Store and App Issues in Windows 10

Authored by: Support.com Tech Pro Team

Microsoft Store and App Issues in Windows 10

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Windows 10 offers a wide array of applications through the Microsoft Store, making it a convenient platform to get your work done, have fun, or stay organized. However, users sometimes encounter issues with the Microsoft Store and installed apps. This guide will help you troubleshoot and resolve common problems with the Microsoft Store and apps on Windows 10.

Microsoft Store Issues

Problem: You are experiencing problems with the Microsoft Store itself.

Solution:

Check Internet Connection: Ensure you have a stable and active internet connection.

Reset the Microsoft Store Cache: Press Windows Key + R, type "wsreset.exe," and press Enter to reset the Microsoft Store cache.

Update Windows: Make sure your Windows 10 is up to date by checking for Windows updates.

App Installation Issues

Problem: You can't install apps from the Microsoft Store.

Solution:

Check Disk Space: Ensure you have enough disk space for app installations.

Reset Microsoft Store: Go to Settings > Apps > Microsoft Store > Advanced Options > Reset to reset the Microsoft Store.

Re-register Microsoft Store: Open Command Prompt as an administrator and run the command: wsreset.exe.

App Download and Update Failures

Problem: Apps from the Microsoft Store fail to download or update.

Solution:

Check Internet Connection: Verify that your internet connection is stable.

Clear Temporary Files: Run the Disk Cleanup utility to remove temporary files.

Reinstall Problematic App: If a specific app is failing, uninstall it, and then try to reinstall it from the Microsoft Store.

Microsoft Store Not Opening

Problem: The Microsoft Store doesn't open when you click on it.

Solution:

Check Windows Updates: Make sure your Windows 10 is up to date.

Reset Microsoft Store: Open PowerShell as an administrator and run the command: Get-AppXPackage -AllUsers -Name Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}.

Create a New User Account: Sometimes, creating a new user account can resolve this issue.

App Crashes and Freezes

Problem: Apps from the Microsoft Store crash or freeze frequently.

Solution:

Update Apps: Make sure all your apps are up to date through the Microsoft Store.

Check for System Updates: Ensure your Windows 10 is running the latest updates.

Check for Known Issues: Visit the app's page in the Microsoft Store for known issues or troubleshooting tips.

App Compatibility Issues

Problem: Certain apps don't work as expected on your Windows 10 system.

Solution:

Check System Requirements: Ensure your PC meets the app's system requirements.

Contact the App Developer: If an app is not working, contact the app developer's support for assistance or updates.

Microsoft Account Issues

Problem: You are unable to sign in to your Microsoft Account for the Microsoft Store.

Solution:

Check Password and Account: Ensure your Microsoft Account credentials are correct.

Two-Step Verification: If you use two-step verification, ensure it's set up correctly.

Check Internet Connection: A stable internet connection is necessary for account authentication.

App Uninstall Problems

Problem: You can't uninstall apps from the Microsoft Store.

Solution:

Use PowerShell: Open PowerShell as an administrator and run the command: Get-AppxPackage *AppName* | Remove-AppxPackage, replacing "AppName" with the app's name.

Reinstall App: If an app is problematic, try reinstalling it from the Microsoft Store.

Store License Issues

Problem: You encounter problems with your app licenses or can't access previously purchased apps.

Solution:

Check Microsoft Account: Ensure you're using the same Microsoft Account you used to purchase the app.

Verify Purchase: In the Microsoft Store, go to your library and verify your app purchases.

App Updates Stuck

Problem: App updates from the Microsoft Store are stuck in a pending state.

Solution:

Pause and Resume Updates: Go to Microsoft Store > Downloads and Updates, and try pausing and resuming app updates.

Clear Microsoft Store Cache: Press Windows Key + R, type "wsreset.exe," and press Enter to reset the Microsoft Store cache.

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