Troubleshooting Guide for the Proximity Sensor Not Working in Android Devices

Authored by: Support.com Tech Pro Team

Fixing the Proximity Sensor for Android Devices

Dealing with a malfunctioning proximity sensor on an Android device can be frustrating, as it can affect basic functionalities like screen turning off during calls or controlling screen brightness. Here's a comprehensive troubleshooting guide to help you address issues with the proximity sensor not working on your Android device:

Restart Your Device:

Start with a simple restart, as this can often resolve temporary glitches that may be affecting the proximity sensor.

Remove Screen Protectors or Cases:

Sometimes screen protectors or cases can interfere with the proximity sensor's functionality. Remove any accessories that might cover the sensor area and test if the issue persists.

Clean the Proximity Sensor Area:

Dust, dirt, or smudges on the proximity sensor area can lead to inaccurate readings. Gently clean the area around the sensor using a soft, lint-free cloth.

Calibrate the Proximity Sensor:

Calibrating the proximity sensor might help resolve inaccuracies.

Download a third-party calibration app from the Google Play Store.

Follow the app's instructions to calibrate the proximity sensor.

Test in Safe Mode:

Sometimes third-party apps can interfere with hardware functionality. Test the proximity sensor while your device is in Safe Mode to see if any apps are causing the issue:

Press and hold the "Power" button.

Long-press the "Power Off" option until "Safe Mode" appears. Tap "OK."

Test the proximity sensor in Safe Mode.

Update Your Device:

Software updates often include bug fixes and improvements that can address hardware-related issues. Make sure your device's operating system is up to date:

Go to "Settings."

Scroll down and tap "Software update" or "System."

Select "Software update" and check for updates.

Factory Reset:

If the issue persists after trying the above steps, you can consider performing a factory reset. This should be a last resort, as it will erase all data on your device. Remember to back up your data before proceeding:

Go to "Settings."

Scroll down and tap "System" > "Reset."

Choose "Factory data reset" and follow the prompts.

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