VTech RM7764HD Baby Monitor Setup

Authored by: Support.com Tech Pro Team

1. RM7764HD: What's in the Box/Controls

Please ensure the following items came in the box:

Let's also have a look at the controls for both the camera and the monitor (scroll down):

2. RM7764HD: How the System Works

There's two ways to connect the camera to the monitor: Direct and via WiFi. Direct connection is easier as it works directly out of the box but a WiFi connection is stronger and allows Guests to monitor the camera from anywhere via the app. Before making the connection, the system has to be setup.

Here's how to do that:

3. RM7764HD: Direct Connection

4. RM7764HD: Basic Operation

5. VIBE

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

6. RM7764HD: Basic TS

If the Guest cannot make a connection with the camera or can't connect to the WiFi after following the prompts on the app have them do the following:

1. Check that the camera is within Wi-Fi range. If the LED on the camera is blinking slowly, have them move the camera closer to the router in order to establish a better Wi-Fi range and try again.

2. Check that the camera is powered on, and the LED lights are on. Make sure the camera is not connected to a wall outlet controlled by a switch.

3. Make sure that your internet connection is working.

4. Reboot all equipment

7. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

8. RM7764HD: WiFi Connection

The Guest will need to download the app in order to use WiFi connection (scroll down):

9. Link to Missing Pieces

Please run the Missing Pieces GP linked below:

Launch Product Missing Pieces